The Cloud
Saturday 09, Jan 2021

Call Center Agent 

The Cloud

Abu Dhabi, - United Arab Emirates - Salary Not disclosed

2 Years On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
2 Years
Required Qualification:
with food and beverage/ call center restaurant experience
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
3
Skills
buildrelationshipcommunicationprocedurespoliciesmethodsoperations managerserviceoperationsfeedbackideascustomer serviceflexiblecustomer complaintsteamleadsolutionstimeproductfocusqualityconflict resolutionproblemfoodwritingschedule

Description

Responsibilities:

Build a good standing relationship with our customers and clients.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Work with Operations Manager to ensure proper service to customers is being delivered and provide smooth operations.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends (flexible)
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Customer service passion, skills and experience
Financial product knowledge
Focus on quality and conflict resolution
Ability to problem solve and communicate clearly
Multi-tasking

Qualifications:
With food and beverage/restaurant experience.
Ability to communicate clearly and professionally verbally and in writing.
Willingness to work a flexible schedule.
Ability to handle customer complaints and can work along with the team.
Ability to work in modern web technology. (using systems, excel, e-mail)
Fast at learning new systems and processes.
Ability to manage and work under pressure.

Job Specification

The Cloud is in search of talented and motivated individuals for the post of Call Center Agent in the field of Customer Service in one of their office located in Abu Dhabi - United Arab Emirates. The ideal candidate should have with food and beverage/ call center restaurant experience qualification and atleast 2 years of experience. The position require build, relationship, communication, procedures, policies, methods, operations manager, service, operations, feedback, ideas, customer service, flexible, customer complaints, team, lead, solutions, time, product, focus, quality, conflict resolution, problem, food, writing, schedule mandatory skills. This is a Full-Time on rotation job.


About The Cloud

Here at The Cloud, we empower underutilized kitchens across the U.A.E. and help save jobs. We make the most of your resources and increase order numbers by using the latest technology, online marketing, and creative approach.


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