Call Center Associate  

Job Details

Category:

Customer Service

Career Level:

Experienced (Non-Managerial)

Experience:

2 Years

Required Qualification:

Active listener Outgoing personality Problem-solving Adaptability Computer skills Multitasking Product knowledge Organizational skills

Requires Traveling:

No

Salary:

2500 - 3500 AED

Salary Type:

Per Month

Total Vacancies:

2

Skills

searchingprofessionalcall centerrepresentativeteamservicehandlingcomplaintstroubleshootingcallssolutionsbuildingtrustreliabilitysoftwarescriptscustomer servicelearning

Description

We are looking for a  Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner 
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell service/ promotions when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Quality control
• Logging calls in detail
• Knowing benefits of all services
• 
  
• Skills 
• Previous experience in a customer support role 
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Job Type: Full-time