Abdul  Boronova
Thursday 11, Feb 2021

Call Center Associate  

Harvard Consulting Management

dubai, - United Arab Emirates - 2k to 3k (AED) - Per Month

2 Years Morning Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
2 Years
Required Qualification:
Active listener Outgoing personality Problem-solving Adaptability Computer skills Multitasking Product knowledge Organizational skills
Requires Traveling:
No
Salary:
2500 - 3500 AED
Salary Type:
Per Month
Total Vacancies:
2
Skills
searchingprofessionalcall centerrepresentativeteamservicehandlingcomplaintstroubleshootingcallssolutionsbuildingtrustreliabilitysoftwarescriptscustomer servicelearning

Description

We are looking for a  Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behaviour.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner 
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell service/ promotions when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • Quality control
  • Logging calls in detail
  • Knowing benefits of all services

  • Skills 
  • Previous experience in a customer support role 
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Job Type: Full-time

Job Specification

Abdul Boronova (Recutiter) is in search of talented and motivated individuals for the post of Call Center Associate in the field of Customer Service in one of their office located in dubai - United Arab Emirates. The ideal candidate should have active listener outgoing personality problem-solving adaptability computer skills multitasking product knowledge organizational skills qualification and atleast 2 years of experience. The position require searching, professional, call center, representative, team, service, handling, complaints, troubleshooting, calls, solutions, building, trust, reliability, software, scripts, customer service, learning mandatory skills. This is a Full-Time morning shift job.Salary vary between 2k to 3k (AED) per month depending upon skills and years of experience candidate got.


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