Deliver service and support to end-users over the phone
Interact with customers to provide and process information in response to inquiries,concerns, and requests about products and services
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, Leased Line, MPLS and more
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Follow standard processes and procedures
Identify and escalate priority issues
To ensure all queries/complaints are handled as per operational requirements.
To ensure Standard Operating Procedures are followed 100% in providing resolution to the customer.
Years & Field of Experience required: 3+ years experience in contact service preferably in Call Center
Formal Education Required: Bachelor’s Degree / Diploma in computer science
Related Professional Training, Certification or Membership: Customer service Training.
Preferred : Cisco / A+
Principal Functions :
Provide efficient and effective front line support to customers directly over the phone and email and handle all customer enquiries & complaints with end to end ownership with high quality of service
Star Services LLC is in search of talented and motivated individuals for the post of Call Center Agent/Executive in the field of Customer Service in one of their office located in Ajman - United Arab Emirates. The ideal candidate should have customer service training / cisco / a+ qualification and atleast 3 years of experience. The position require service, support, process, technical, hardware, software, internet, email, mpls, issue, operating, procedures, providing, resolution, field, center, education, diploma, computer, science, customer, cisco, front, line, phone, complaints, quality mandatory skills. This is a Full-Time morning shift job.Salary vary between 4k to 4k (AED) per month depending upon skills and years of experience candidate got.
About Star Services LLC
Star Services is the UAE’s leading supplier of primarily oil and gas, petrochemical, engineering, technical and non-technical, and administrative manpower to an impressive range of multi-national corporations, companies, and UAE government departments.Star Services also plays a major role in providing diverse positions for other demanding projects related to construction and large infrastructure, alternative energy, security, education, and transportation.
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