• Provide efficient and effective front line support to customers directly over the phone and email and handle all customer enquiries & complaints with end to end ownership with high quality of service
• Deliver service and support to
end-users over the phone
• Interact with customers to provide
and process information in response to inquiries, concerns, and requests about products and services
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, Leased Line, MPLS and more
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Follow standard processes and procedures; • - Identify and escalate priority issues • - To ensure all queries/complaints are handled as per operational requirements.
• To ensure Standard Operating
Procedures are followed 100% in providing resolution to the customer.
• To ensure that the productivity
levels are maintained.
• To escalate to top management as
required depending on the gravity of the issue
• To ensure proper handing / taking over on the pending tickets (End to End ownership)
• To be the responsible face of COMPANY & provide resolutions carefully to the customer
• To highlight on issues which are persisting & needs immediate resolution
•Ability to manage extreme work pressure & excel in superior customer experience.
• Ability to work on shifts and
rotational days off.
•Ability to do effective follow up and update status/report
Star Services LLC is in search of talented and motivated individuals for the post of Customer Service Representative/ Call Center Agent in the field of Customer Service in one of their office located in Ajman - United Arab Emirates. The ideal candidate should have bachelor’s degree / diploma in computer science / cisco a+ qualification and atleast 3 years of experience. The position require front, line, support, phone, email, customer, complaints, quality, service, process, technical, hardware, software, internet, mpls, issue, operating, procedures, providing, resolution, productivity, management, company, pressure, excel mandatory skills. This is a Full-Time morning shift job.Salary vary between 4k to 4k (AED) per month depending upon skills and years of experience candidate got.
About Star Services LLC
Star Services is the UAE’s leading supplier of primarily oil and gas, petrochemical, engineering, technical and non-technical, and administrative manpower to an impressive range of multi-national corporations, companies, and UAE government departments.Star Services also plays a major role in providing diverse positions for other demanding projects related to construction and large infrastructure, alternative energy, security, education, and transportation.
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