Air compressor Service Technician  

Job Details

Category:

Production

Career Level:

Experienced (Non-Managerial)

Experience:

6 Years

Required Qualification:

Any

Requires Traveling:

No

Salary:

9500 - 10500 AED

Salary Type:

Per Month

Total Vacancies:

2

Skills

technical specialistprimarycustomer supportcustomerdiagnosticsmaintenancemajorrotaryscrewcompressorsterritoryclientsitesolutionsrepairinstallationserviceproductdirectionreviewformstoolssite managementhandlingcustomer focustechnicalservice managementcustomer complaintselectrical productsair compressorfield service

Description

Job Summary:

Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site
Key Responsibilities:
•    Independently performs diagnostics and completes maintenance, major overhaul, alterations on compressed air systems / various types (especially rotary screw compressors) for customers in the designated territory, including after-hours emergencies.
•    Installs & commissions compressors to the required standard for any client job site.
•    Communicate with other departments to find solutions for repair, installation, or service issues on compressors.
•    Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime.
•    Coaches on preventative maintenance and/or repairs completed by less experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc.
•    Manages parts and spares inventory at the work site.
•    Escalates unresolved issues to product specialists / Supervisor.
•    Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
•    Assists with the evaluation of Sullivan Palatek products for warranty, rebuilding, and maintenance purposes.
•    Supports quotation preparation by preparing part lists and defining job scope.
•    Identifies additional sales, service, maintenance contract opportunities with customer.
•    Completes training in line with skill and business requirements.
•    Maintains work area and tools for cleanliness and proper operation.
•    Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Competencies:
•    Strong mechanical, electrical, plumbing skills, and aptitude; and strong attention to detail and quality.
•    Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
•    Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
•    Manages conflict - Handling conflict situations effectively, with a minimum of noise.
•    Customer focus - Building strong customer relationships and delivering customer-centric solutions.
•    Develops talent - Developing people to meet both their career goals and the organization’s goals.
•    Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
•    Service Documentation - Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
•    Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
•    Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
•    Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
•    Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles air compressors following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
•    Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems by applying tools, service publications and taking measurements to efficiently and correctly diagnose and repair.
•    Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
Education, Licenses, Certifications:
Air Compressor Trained and Certified Technicians (preferred).
Vocational diploma from relevant technical institution (Preferred)
Current relevant electrical certification (optional)
Locally valid driving permit
Quality and Skills:
At least 5 years solid field service experience performing installations, preventative maintenance, and repair of air compressors.
Experience in Class 0 oil less air compressors are a major advantage.
Experience in working for marine and offshore companies.
Extensive knowledge of air compressor products
Basic understanding of competitors and typical industry practices
Must be able to read wiring diagrams and be familiar with low voltage electricity/electronics.
High Voltage/ Low Voltage practical experience (optional)