Job Details

Category:
Information Technology
Career Level:
Experienced (Non-Managerial)
Experience:
4 Years
Required Qualification:
Bachelor's Degree in Technology, Engineer or equivalent.
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
supportsitelevelwindowsofficehousetroubleshootingtechnicalassistancephonecallsticketingsystemcustomercommunicationdirectfeedbackinternal

Description

Please read job description carefully and apply

Client support engineer on site who possess skill set to first level support on:

o MS Windows 10

o Outlook

o Office 365

o LAN/Internet

o Printers

o In house applications

o Antivirus

o SCCM

Ø Good troubleshooting skills.

Ø Serving as the first point of contact for customers seeking technical assistance over the phone or email.

Ø Ensure all calls logged in the ticketing system are resolved within SLA

Ø Excellent attitude towards customer support.

Ø Needs to have excellent communication skills.

Ø Direct unresolved issues to the next level of support personnel.

Ø Pass on any feedback or suggestions by users to the appropriate internal team.

Ø Identify and suggest possible improvements on procedures.

Ø Experience: 4 to 6 years.

Ø Salary: will be based on experience & technical

Job Specification

Intelligent Business Technologies is in search of talented and motivated individuals for the post of IT Engineer L1 in the field of Information Technology in one of their office located in Dubai and Abu Dhabi - United Arab Emirates. The ideal candidate should have bachelor's degree in technology, engineer or equivalent. qualification and atleast 4 years of experience. The position require support, site, level, windows, office, house, troubleshooting, technical, assistance, phone, calls, ticketing, system, customer, communication, direct, feedback, internal mandatory skills. This is a Full-Time morning shift job.


About Intelligent Business Technologies

IBT delivers digital transformation and end-to-end ICT services from ideation to execution, facilitating over 1000 enterprise clients to outperform the competition. "Born digital," IBT takes agile, synergetic approach to devising customized solutions across the digital value chain.


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