Anna Ortega
Monday 25, May 2020

Call Center Agent - Urgent - UAE applicants only 

Prime International UAE

Abu Dhabi, - United Arab Emirates - Salary Not disclosed

3 Years On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
3 Years
Required Qualification:
With Food and Beverage experience
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
processcloudcall center agentteam memberservicingcustomerqualitytime managementcompanypartteamcustomer engagementexpectmakeimpactbusinessrelationshipcommunicationproceduresoperations managercustomer servicecustomer complaints

Description

The Cloud seeks a call center agent experience team member focusing on servicing our customer and clients maintaining quality of information. We are looking for a team member who is efficient in time management, can multitask and work with all departments to ensure we grow as a company and improve our products for our customers.

The call center agent role is part of a team driven by a passion for servicing customers to the best of our ability and focusing on customer’s experiences. Your goal would be to participate in daily customer engagement and focusing on helping our customers succeed in their goals. We expect all team members to come every day looking to make an impact on our customers and help our business improve in the process.


Responsibilities:
Build a good standing relationship with our customers and clients.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Work with Operations Manager to ensure proper service to customers is being delivered and provide smooth operations.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts, including nights and weekends (flexible)
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Qualifications:
With food and beverage/restuarant experience.
Ability to communicate clearly and professionally verbally and in writing.
Willingness to work a flexible schedule.
Ability to handle customer complaints and can work along with the team. 
Ability to work in modern web technology. (using systems, excel, e-mail)
Fast at learning new systems and processes.
Ability to manage and work under pressure.
 
Customer service passion, skills and experience
Financial product knowledge
Focus on quality and conflict resolution
Ability to problem solve and communicate clearly
Multi-tasking

Job Specification

Anna Ortega (Recutiter) is in search of talented and motivated individuals for the post of Call Center Agent - Urgent - UAE applicants only in the field of Customer Service in one of their office located in Abu Dhabi - United Arab Emirates. The ideal candidate should have with food and beverage experience qualification and atleast 3 years of experience. The position require process, cloud, call center agent, team member, servicing, customer, quality, time management, company, part, team, customer engagement, expect, make, impact, business, relationship, communication, procedures, operations manager, customer service, customer complaints mandatory skills. This is a Full-Time on rotation job.


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