We are hiring a Customer Support Executive to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Experience in E-Commerce will be advantage
Rixan Martis (Recutiter) is in search of talented and motivated individuals for the post of Customer Support Executive in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have any graduate qualification and atleast fresh graduate of experience. The position require service, representative, customer service representative, hiring, customer support executive, customer, complaints, process, communication, professional, customer complaints, processing, forms, transactions, providing, feedback, customer service, team, customer satisfaction, customer support, e-commerce mandatory skills. This is a Full-Time on rotation job.
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