We are seeking a highly motivated and exemplary individual to join our team as a Customer Service Team Leader.
- Provides day-to-day leadership to ensure a high performance, customer service-oriented work environment that supports achieving the Department’s and the District’s mission, objectives and values
- Ensure all customer phone calls, emails etc. are handled in an accurate and timely manner including complaints, order issues and resolving customers concerns.
- Directly reporting to the CLT and Corporate Sales Manager and assisting in meetings, presentations and reports to discuss about areas of concerns in the Customer Service department.
- Monitors daily customer service activities and team output.
- Creates customer service procedures, processes and analytic reports
- Maintains the daily schedule to ensure complete coverage for our customer base
- Plans and implements work programs and customer service activities: modifies departmental procedures and processes; creates quality assurance tools to ensure completion, quality and timeliness
- Bachelor’s Degree, equivalent or higher
- Proven work experience in Customer Service and proficient knowledge in office procedures and practices.
- Proven track record for meeting and exceeding revenue targets and performance-driven KPIs communication skills, both written and in verbal.
- People management and strong leadership skills
- Excellent time management skills
- Ability to work in a fast paced environment
Kisses Del Rosario (Recutiter) is in search of talented and motivated individuals for the post of Customer Service Team Leader in the field of Customer Service in one of their office located in Jebel Ali - United Arab Emirates. The ideal candidate should have marketing and customer service qualification and atleast 3 years of experience. The position require management skills, team, customer service, team leader, company, corporate, requirements, leadership skills, performance, sales, leadership, customer, environment, reporting, corporate sales manager, communication skills mandatory skills. This is a Full-Time on rotation job.
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