Scroll Blue
Wednesday 30, Oct 2019

Customer Service Representative- Urgent 

Scroll Blue

Dubai, - United Arab Emirates - 3k to 5k (AED) - Per Month

1 Year Morning Shift Full-Time

Job Details

Category:
Business Development
Career Level:
Experienced (Non-Managerial)
Experience:
1 Year
Required Qualification:
Sales
Requires Traveling:
No
Salary:
3000 - 5000 AED
Salary Type:
Per Month
Total Vacancies:
2
Skills
2opencustomerrecordingproductserviceexpeditingresolutionprocessingmanagementteamlargeincomingcallsbuildtrustcommunicationsaleshandlingprocessdocumentspoliciescomplaintsmailmediasupportphoneorientationpresentationtimeschooldiplomacollegepressurecomputer

Description

To Apply please register with www.scrollblue.com/Job section

Job functions: 

• Open and maintain customer accounts by recording account information 

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 

• Maintain financial accounts by processing customer adjustments 

• Recommend potential products or services to management by collecting customer information and analyzing customer needs 

• Prepare product or service reports by collecting and analyzing customer information 

• Contribute to team effort by accomplishing related results as needed 

• Manage large amounts of incoming calls 

• Identify and assess customers’ needs to achieve satisfaction 

• Build sustainable relationships of trust through open and interactive communication 

• Provide accurate, valid and complete information by using the right methods/tools 

• Meet personal/team sales targets and call handling quotas 

• Keep records of customer interactions, process customer accounts and file documents 

• Follow communication procedures, guidelines and policies 

• Go the extra mile to engage customers 

• Resolve customer complaints via phone, email, mail or social media 

• Resolve customer complaints via phone, email, mail or social media 

Requirements: 

• Proven customer support experience 

• Track record of over-achieving quota 

• Strong phone contact handling skills and active listening 

• Familiar with CRM systems and practices 

• Customer orientation and ability to adapt/respond to different types of characters 

• Excellent communication and presentation skills 

• Ability to multi-task, prioritize and manage time effectively 

• High school diploma or equivalent; college degree preferred 

• Organizational Skills 

• Adaptability 

• Ability to Work Under Pressure 

• Computer Skills

Job Specification

Scroll Blue is in search of talented and motivated individuals for the post of Customer Service Representative- Urgent in the field of Business Development in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have sales qualification and atleast 1 year of experience. The position require 2, open, customer, recording, product, service, expediting, resolution, processing, management, team, large, incoming, calls, build, trust, communication, sales, handling, process, documents, policies, complaints, mail, media, support, phone, orientation, presentation, time, school, diploma, college, pressure, computer mandatory skills. This is a Full-Time morning shift job.Salary vary between 3k to 5k (AED) per month depending upon skills and years of experience candidate got.


About Scroll Blue

Scrollblue is an online marketplace, designed to connect buyers and sellers under one roof. It’s a fun and easy way for people in the same community to get connected with one another. Our aim is to help you find products from a wide range of categories such as Properties, Education, Health & Beauty, Automotive, Travel & Tourism, & Jobs among others. Whether you are a big corporate firm or a new business owner, promoting your company’s presence and services through our platform can be done effortlessly. With Scrollblue we can help your business reach to the community and get more exposure leading to more prospective buyers. Join us and become part of our online community.    


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