Open Borders CBI
Wednesday 06, May 2020

customer service representative 

Open Borders CBI

Dubai, - United Arab Emirates - 2k to 2k (USD) - Per Month

1 Year Morning Shift Full-Time

Job Details

Category:
Administrative
Career Level:
Entry Level
Experience:
1 Year
Required Qualification:
Degree
Requires Traveling:
No
Salary:
2500 - 2500 USD
Salary Type:
Per Month
Total Vacancies:
1
Skills
servicerepresentativecustomer service representativeliaisoncustomercustomer serviceshoesadvocatefeedbackcustomer caretroubleshootingcustomer complaintstargetstandardscustomer satisfactionhandlingcustomer support

Description

We are looking for a customer-oriented service representative. What does a Customer Service Representative do?

A customer service representative, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities Customer Service Responsibilities list:
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

To apply, go to; https://openborders-cbi.com

Job Specification

Open Borders CBI is in search of talented and motivated individuals for the post of customer service representative in the field of Administrative in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have degree qualification and atleast 1 year of experience. The position require service, representative, customer service representative, liaison, customer, customer service, shoes, advocate, feedback, customer care, troubleshooting, customer complaints, target, standards, customer satisfaction, handling, customer support mandatory skills. This is a Full-Time morning shift job.Salary vary between 2k to 2k (USD) per month depending upon skills and years of experience candidate got.


About Open Borders CBI

A Government Authorized and Specialized Agent for Citizenship Advisory and Diplomatic Services


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