Customer Service Representative 

Job Details

Category:

Customer Service

Career Level:

Experienced (Non-Managerial)

Experience:

1 Year

Required Qualification:

Any Degree

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

2

Skills

customercallswebsitesocial mediasalesteamsalesforce crmperformancemetricstimelead qualificationleadrequirementscustomer servicesalesforcestrong communication skillsenglisharabic

Description

Key Responsibilities:

• Respond to customer inquiries via calls, WhatsApp, website & social media quickly and professionally.
• Qualify leads and identify those ready to be passed to the sales team
• Explain Ducon’s services, products, and the end-to-end customer journey
• Maintain accurate records and updates in Salesforce CRM

• Response Time: First response within 5–10 minutes
• Follow-Up Rate: 100% of qualified leads followed up and documented
• Lead Qualification: Ensure only well-qualified leads are sent to sales
• CRM Accuracy: All customer information and lead status updated correctly

• 1–3 years customer service experience (UAE preferred)
• Salesforce experience is mandatory
• Strong communication skills in English AND Arabic . (This is mandatory)
• Organized, customer-focused, and detail-oriented