Monday 16, Nov 2020

Customer service

Harvard Consulting Management

DUBAI, - United Arab Emirates - Salary Not disclosed

3 Years Morning Shift Full-Time

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Job Details

Category:: Administrative
Career Level:: Experienced (Non-Managerial)
Experience:: 3 Years
Required Qualification:: High school diploma, general education degree or equivalent. Comfortable using computers Good communication skills.
Requires Traveling:: No
Salary:: Salary Not disclosed
Salary Type:: Per Month
Total Vacancies:: 5
Skills: high school diplomageneral education degree or equivalent.hiringcustomer service representativecustomercomplaintsprocesscommunicationprofessionalcustomer complaintsprocessingformstransactionsprovidingfeedbackcustomer serviceteamcustomer satisfactioncustomer supportcomfortable using computers.

Description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Job Specification

Nargiza Boronova (Recutiter) is in search of talented and motivated individuals for the post of Customer service in the field of Administrative in one of their office located in DUBAI - United Arab Emirates. The ideal candidate should have high school diploma, general education degree or equivalent. comfortable using computers good communication skills. qualification and atleast 3 years of experience. The position require high school diploma, general education degree or equivalent., hiring, customer service representative, customer, complaints, process, communication, professional, customer complaints, processing, forms, transactions, providing, feedback, customer service, team, customer satisfaction, customer support, comfortable using computers. mandatory skills. This is a Full-Time morning shift job.

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Customer service

Harvard Consulting Management

Job Details

Description

Job Specification

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