Navafiz  Recruitment
Wednesday 08, Jun 2022

Call Center Team Leader  

Navafiz Recruitment Consultancy

Dubai, - United Arab Emirates - 12k to 15k (AED) - Per Month

6 Years Morning Shift Full-Time

Job Details

Category:
Art/Creative
Career Level:
Manager (Manager/Supervisor)
Experience:
6 Years
Required Qualification:
Graduation
Requires Traveling:
No
Salary:
12000 - 15000 AED
Salary Type:
Per Month
Total Vacancies:
3
Skills
call centerteam leaderdubaischeduleteamproceduresmonitorcallsquality standardstrainingprovidingsolutionssafeenvironmentrequirementsmale

Description


Call center – Team Leader=== Dubai, UAE

Only immediate joiners and locally available candidates.

Main responsibilities for the role:
- Be in charge of running and managing the call center department daily
- Set targets for all other call center agents to meet up with
- Schedule and organize shift patterns for other team members to ensure that customers are - never left unattended to
- Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
- Prepare forecasts and budgets for the call center
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
- Facilitate and organize training session if needed for the agents
- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
- Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Main requirements:
- Preferably male / Can join immediately
- Management /Training skills
- QA Experience
- Should have experience in leading a big team/ be in charge of the team
- Will be able to attend the calls with the customers/ Monitor the calls of other team members
- With previous strong background in sales (a must!)/ call center
- Salary + commission

NB: This is one of the clients requirements. The above details are as specified by them. Only the shortlisted candidates will be contacted.


Job Specification

Navafiz Recruitment (Recutiter) is in search of talented and motivated individuals for the post of Call Center Team Leader in the field of Art/Creative in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have graduation qualification and atleast 6 years of experience. The position require call center, team leader, dubai, schedule, team, procedures, monitor, calls, quality standards, training, providing, solutions, safe, environment, requirements, male mandatory skills. This is a Full-Time morning shift job.Salary vary between 12k to 15k (AED) per month depending upon skills and years of experience candidate got.


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