ummul bushra
Thursday 02, Mar 2023

Call Center Customer Service Representative  

TEEBA

Dubai, - United Arab Emirates - Salary Not disclosed

Fresh Graduate Morning Shift Full-Time

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Job Details

Category:
Customer Service
Career Level:
Executive (SVP, VP, Department Head)
Experience:
Fresh Graduate
Required Qualification:
+2
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
12
Skills
customer service representativecustomercomplaintsprocesscommunicationservicerepresentativeprofessionalformstransactionsfeedbackcustomer serviceteamcustomer satisfactioncustomer support

Description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Job Specification

ummul bushra (Recruiter) is in search of talented and motivated individuals for the post of Call Center Customer Service Representative in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have +2 qualification and atleast fresh graduate of experience. The position require customer service representative, customer, complaints, process, communication, service, representative, professional, forms, transactions, feedback, customer service, team, customer satisfaction, customer support mandatory skills. This is a Full-Time morning shift job.


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