Tuba  Rahman
Thursday 07, Dec 2023

Assistant Customer Service Manager  

Al-Alam Enterprises

Dubai, - United Arab Emirates - Salary Not disclosed

1 Year Morning Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Student (Undergraduate/Graduate)
Experience:
1 Year
Required Qualification:
HIGHER SECONDRY EDUCATION
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
10
Skills
companycustomerdedicatedcustomer service representativedynamicteamcommunication skillsprovidingcustomer servicecustomer interactionphoneemailchatassistanceproblem resolutioncomplexresolutionorder processingprocessreturnsorder fulfillmentproductpricingpromotionscommunicationproduct developmentstandardssoftwarec

Description

Our Company is committed to delivering exceptional customer experiences. We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will have excellent communication skills and a passion for providing top-notch customer service.

Responsibilities:
Customer Interaction:
Engage with customers via phone, email, or chat to address inquiries and provide assistance.
Maintain a positive and empathetic attitude toward customers.
Problem Resolution:
Identify and resolve customer issues, concerns, and inquiries promptly.
Escalate complex issues to the appropriate department for resolution.
Order Processing:
Process customer orders, returns, and exchanges accurately and efficiently.
Ensure order fulfillment meets customer expectations.
Product Knowledge:
Stay informed about company products and services.
Provide customers with information about product features, pricing, and promotions.
Communication and Follow-Up:
Communicate effectively with customers to provide updates and follow-up on their inquiries.
Keep accurate records of customer interactions and transactions.
Customer Feedback:
Gather customer feedback and insights to help improve products and services.
Report recurring issues to management for continuous improvement.
Cross-functional Collaboration:
Collaborate with other departments, such as Sales and Product Development, to address customer needs and concerns.
Share customer insights with relevant teams.
Compliance:
Adhere to company policies and procedures.
Ensure compliance with relevant regulations and standards.
Qualifications:
High school diploma or equivalent; additional education is a plus.
Proven experience in customer service or a related field.
Excellent communication skills, both verbal and written.
Strong problem-solving and decision-making abilities.
Ability to handle difficult customer situations with patience and professionalism.
Proficiency in using customer service software and CRM systems.

Job Specification

Tuba Rahman (Recruiter) is in search of talented and motivated individuals for the post of Assistant Customer Service Manager in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have higher secondry education qualification and atleast 1 year of experience. The position require company, customer, dedicated, customer service representative, dynamic, team, communication skills, providing, customer service, customer interaction, phone, email, chat, assistance, problem resolution, complex, resolution, order processing, process, returns, order fulfillment, product, pricing, promotions, communication, product development, standards, software, c mandatory skills. This is a Full-Time morning shift job.


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