Administrative/Customer Service  

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

Less than 1 Year

Required Qualification:

Bachelor's

Requires Traveling:

No

Salary:

3500 - 4000 AED

Salary Type:

Per Month

Total Vacancies:

1

Skills

servicelargeincomingphonesalestrustcustomeropencustomer serviceteamhandlingcustomer complaintssolutionstimeprocesscommunicationprocedures

Description

We are looking for a customer-oriented service representative.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers