Job Details
- Category:
- Information Technology
- Career Level:
- Experienced (Non-Managerial)
- Experience:
- 4 Years
- Required Qualification:
- Any degree
- Requires Traveling:
- No
- Salary:
- Salary Not disclosed
- Salary Type:
- Per Month
- Total Vacancies:
- 1
- Skills
Description
Responsibilities
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Properly escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritise and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
Requirements and skills
- 4+ years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience in supporting KIOSK machines and related software.
- Hands-on experience with Windows, IIS and Microsoft SQL Server environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Bachelor’s degree in Information Technology, Computer Science or relevant field.
- Additional certification in Microsoft, Cisco or similar technologies is a plus.
Job Types: Full-time, Permanent
Experience: 4 years (Preferred)
License/Certification: GCC Driving License (Required)
Job Specification
Sivaram M S (Recruiter) is in search of talented and motivated individuals for the post of Technical Support Engineer in the field of Information Technology in one of their office located in Masqat - Oman. The ideal candidate should have any degree qualification and atleast 4 years of experience. The position require kiosk, windows, iis, microsoft sql, cisco mandatory skills. This is a Full-Time morning shift job.
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