Technical Support Engineer 

Job Details

Category:

Information Technology

Career Level:

Experienced (Non-Managerial)

Experience:

4 Years

Required Qualification:

Any degree

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

kioskwindowsiismicrosoft sqlcisco

Description

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritise and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.

Requirements and skills

• 4+ years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience in supporting KIOSK machines and related software.
• Hands-on experience with Windows, IIS and Microsoft SQL Server environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Bachelor’s degree in Information Technology, Computer Science or relevant field.
• Additional certification in Microsoft, Cisco or similar technologies is a plus.

Job Types: Full-time, Permanent

Experience: 4 years (Preferred)

License/Certification: GCC Driving License (Required)