Sivaram  M S
Friday 16, Feb 2024

Technical Support Engineer 

Klystron Global

Masqat, - Oman - Salary Not disclosed

4 Years Morning Shift Full-Time

Job Details

Category:
Information Technology
Career Level:
Experienced (Non-Managerial)
Experience:
4 Years
Required Qualification:
Any degree
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
kioskwindowsiismicrosoft sqlcisco

Description

Responsibilities

  • Research and identify solutions to software and hardware issues.
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Track computer system issues through to resolution, within agreed time limits.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Refer to internal database or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Prioritise and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of notes and manuals.
  • Maintain jovial relationships with clients.

Requirements and skills

  • 4+ years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
  • Hands-on experience in supporting KIOSK machines and related software.
  • Hands-on experience with Windows, IIS and Microsoft SQL Server environments.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and communication skills.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Bachelor’s degree in Information Technology, Computer Science or relevant field.
  • Additional certification in Microsoft, Cisco or similar technologies is a plus.

Job Types: Full-time, Permanent

Experience: 4 years (Preferred)

License/Certification: GCC Driving License (Required)

Job Specification

Sivaram M S (Recruiter) is in search of talented and motivated individuals for the post of Technical Support Engineer in the field of Information Technology in one of their office located in Masqat - Oman. The ideal candidate should have any degree qualification and atleast 4 years of experience. The position require kiosk, windows, iis, microsoft sql, cisco mandatory skills. This is a Full-Time morning shift job.


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