Technical Service Officer 

Job Details

Category:

Manufacturing

Career Level:

Entry Level

Experience:

3 Years

Required Qualification:

Bachelor's degree: Chemistry, Chemical Engineering, or any related field with experience preferably in Polyurethane industry or chemical manufacturing

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

bachelor's degree: chemistrychemical engineeringor any related field with experience preferably inresearchdevelopmentservicetechnical supportsolutionscoordinationtechnicalservice managerproduct portfoliocommercialcompanycustomer satisfactionproduction departmentbusiness developmentmarkettargetsalesfocustechnical specificationssupportteamcollectionsrequirementsschedulecustomer servicepolyurethane

Description

Responsibilities:

Technical Service:

• Provide technical support to customers, addressing their inquiries and offering solutions in coordination with the technical service manager

• Conduct required visits to customers to conduct trials of our different product portfolio

• Identify the technical and commercial requests of customers and communicate with the concerned departments in the company to ensure customer satisfaction (R&D and Production Department)

Business Development:

• Prepare reports as requested about the market status and competitors’ movements based on findings and words from the market

• Identify and target potential customers

• Propose sales plans with focus on technical specifications

• Support the sales team with collections where applicable

Customer Service:

• Work closely with the customers to understand their technical requirements and provide solutions

• Follow up orders schedule with the customer service team to ensure that delivery dates are according to the package and dates set by the client

Qualifications:

• Bachelor's degree: Chemistry, Chemical Engineering, or any related field with experience preferably in the Polyurethane industry or the chemical manufacturing industry

• A minimum of 3 years of experience

• Good command of the English Language

• Very good at MS Office applications (Excel, PP, Word, etc.)

• Good communication/negotiation skills

• Works well independently and as part of a team

• Able to build and maintain lasting relationships internally and externally