Responsible in ensuring the safeguards of the security guards with the various security standing orders also pertaining to the premises during their shift timings A security supervisor also ensures the safety and security of the individual and valuable materials.
.Manage the site based operational team responsible for delivering the operational components of client contract; this includes but it not limited to mobilization, demobilsation, rostering changes, shift deployments, staff uniforms, employee documentation, staff training, staff welfare, absenteeism and attrition, staff briefings/Induction/Tool Box Talks/Safety.
.Support the service delivery in line with the client (SLA) service level agreement/contact key performance indicators.
.Support daily operations ensuring drivers daily schedules are planned and optimized for efficiencies.
.Support the reports in the scope of contract ensuring correct details are provided to the client.
.Maintain a consistent and strong relationship with client in line with the RACI matrix under the guidance of the Operations Coordinator.
.Ensure operational compliance to all SOP, CSOPs and Operating Manual including documentation management.
.Manage all employee welfare and relations issues, from identification to close, working with the Employee Welfare and Relations Team.
.Manage unauthorized absences, ensure this follows the UA SOP, that it is appropriately flagged and managed to conclusion.
.Ensure that incidents are resolved and reported to the Operations Manager on a daily basis.
.Monitor transport requirements between Accommodation and site. Any issues or conflicts should be reported to the Operations Manager as soon as possible.
.Ensure that the highest standards are achieved and maintained at all times and all contract ‘works’ are maintained at the highest levels at all times.
.React positively to all client and customer feedback always dealing with the any issues in an effective and efficient manner and also to encourage the same in line with Company procedures.
Requirements & Skills
.Basic fleet management Minimum English Language Level 3 (by Al Harrasi Standards), Active Career Development, Body Language Awareness, Business Process Analysis.
.Cultural Awareness, Customer Complaint Handling, Customer relationship management, Customer Service Awareness, Drug & Alcohol Awareness+CCC4.
.Effective Presentation Skills, Environmental Awareness, Hierarchy and Responsibility Recognition, Incident & Accident Reporting, Leading Employee Engagement.
New applicants Mandatory Documents for (Temporary License Card)
.Good Conduct Certificate (Issued from UAE).
.Photo – Official.
Holders of the temporary license card; Mandatory Documents (For Permanent License Card)
.Basic Fire Safety Training.
.First Aid Certificate.
.Good Conduct Certificate.
.PoD-People of Determination Certificate.
.Security Course Certificate.
.Valid Emirates ID Card.