Rana Hamdy
Tuesday 21, Oct 2025

Officer Customer Service and Logistics 

Baalbaki Chemical Industries

Dubai, - United Arab Emirates - Salary Not disclosed

3 Years Morning Shift Full-Time

Job Details

Category:
Supply Chain
Career Level:
Experienced (Non-Managerial)
Experience:
3 Years
Required Qualification:
Bachelor Degree
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
supportbachelor's degree in business administrationlogisticssupply chain managementor a related field minimum 5 years of proven experpreferably in manufacturing strong command of bothexcelpowerpointetc..) organizational and time management skills tcompanychemicalpolyurethaneraw materialsuppliermiddle eastproductionfacilitiesoperationspolyesterinsulationfootwearautomotiveseatingadhesivesheadcustomer servicedocumentslocalsystemdispatchreceivingsalespaymentsdemandstandardscustomer

Description

About the job

 
About the Company:
 
Baalbaki Chemical Industries (BCI) is a leading polyurethane systems and polyurethane raw material supplier in the Middle East with production facilities in UAE & Egypt and operations in Turkey, Jordan, Algeria, and Lebanon. We produce Aromatic and Aliphatic Polyester Polyols; Isocyanate Pre-polymers; and Formulated Polyurethane Systems. BCI has integrated polyesters; bulk delivery possibilities; and a complete range of Polyurethane Systems covering applications in Insulation; Footwear; Automotive; Seating; and Adhesives.
 
Responsibilities:

  • Support the Head of Customer Service with the daily tasks
  • Prepare delivery documents (local and export)
  • Follow up and update the system for orders dispatch, arrival & receiving and coordinate with the customers & sales team
  • Prepare offers and proforma invoices, LPOs, and letters
  • Prepare bank documents (L/Cs and collections)
  • Follow-up on pending payments, overdue payments, etc…
  • Prepare reminder letters for customers
  • Prepare and update weekly reports and send them to top management
  • Prepare weekly demand table (weekly production table)
  • Coordinate the stickers
  • Book containers with shipping lines for export orders
  • Freight and local transportation cost reduction
  • Follow up on Export & Local shipments' arrival, documentation & Clearance
  • Update Lean daily for outgoing and incoming orders
 
Requirements:

  • Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
  • Minimum 5 years of proven experience in customer service and logistics, preferably in manufacturing
  • Strong command of both English and Arabic Languages
  • Proficient in MS applications (Word, Excel, PowerPoint, Outlook, etc..)
  • Organizational and time management skills to prioritize tasks and meet deadlines
  • Strong communication and reporting skills
  • Commitment to maintaining high standards of professionalism and customer satisfaction
  • Understanding of LC documentation processes

Job Specification

Rana Hamdy (Recruiter) is in search of talented and motivated individuals for the post of Officer Customer Service and Logistics in the field of Supply Chain in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have bachelor degree qualification and atleast 3 years of experience. The position require support, bachelor's degree in business administration, logistics, supply chain management, or a related field minimum 5 years of proven exper, preferably in manufacturing strong command of both, excel, powerpoint, etc..) organizational and time management skills t, company, chemical, polyurethane, raw material, supplier, middle east, production, facilities, operations, polyester, insulation, footwear, automotive, seating, adhesives, head, customer service, documents, local, system, dispatch, receiving, sales, payments, demand, standards, customer mandatory skills. This is a Full-Time morning shift job.


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