Shan Shan
Thursday 08, Jul 2021

IT Help Desk Engineer(only for Arabic nationals) 

Alihsan

Ajman, - United Arab Emirates - Salary Not disclosed

3 Years Morning Shift Full-Time

Job Details

Category:
Engineering
Career Level:
Entry Level
Experience:
3 Years
Required Qualification:
bachelor Degree
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
arabicnationalleveltechnical supportdesktophardwaresoftwareprovidingdesksidesupportit helpdeskuserprintersmajorapplication supportportbasisunitdocumentstrainingmaterialsdocumentationtechnicalproject documentationmakeprocess improvementinfrastructureproceduresstandardshelpdeskcalls

Description

PLEASE NOTE THAT THIS JOB IS ONLY FOR ARABIC NATIONAL -OTHERS PLEASE DO NOT APPLY

To provide first level technical support to end users for all desktop/laptop issues related to
hardware and software thereby providing effective desk side support to users.
2. To coordinate with IT Helpdesk to resolve user hardware / software issues on
desktops / laptops
3. To resolve minor problems related to network printers and escalated major printer issues
4. To provide Level 1 application support on all Port Applications to ensure smooth functioning
of the same
5. To interact internally/externally with all end users and customers on a daily basis to achieve
department/work unit goals and initiatives
6. Assist in creating operational documents, training materials, help subsystems, user
documentation and technical project documentation, as required and make
recommendations on technical issues for process improvement.
7. Assist in maintaining documentation of infrastructure procedures, operation instructions,
user manuals, quality assurance program & IT Standards, policies for future reference and
retrieval.
8. To provide daily status updates on helpdesk issues / requests and calls attended to
management for review and decision-making.
9. Checks and monitors appropriateness of environmental conditions for the machines and devices in the Service Rooms (UPS, A/C, etc.)
10. Any other ad hoc administrative duty as requested by the Line Manager or Management staff.
Job Type: Full-time
Job Types: Full-time, Permanent

Job Specification

Shan Shan (Recutiter) is in search of talented and motivated individuals for the post of IT Help Desk Engineer(only for Arabic nationals) in the field of Engineering in one of their office located in Ajman - United Arab Emirates. The ideal candidate should have bachelor degree qualification and atleast 3 years of experience. The position require arabic, national, level, technical support, desktop, hardware, software, providing, desk, side, support, it helpdesk, user, printers, major, application support, port, basis, unit, documents, training, materials, documentation, technical, project documentation, make, process improvement, infrastructure, procedures, standards, helpdesk, calls mandatory skills. This is a Full-Time morning shift job.


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