Healthcare Guest Relations Executive 

Job Details

Category:

Health Care Provider

Career Level:

Experienced (Non-Managerial)

Experience:

2 Years

Required Qualification:

Any Graduate

Requires Traveling:

No

Salary:

2500 - 3000 AED

Salary Type:

Per Month

Total Vacancies:

5

Skills

healthcareguestprocessregistrationformsinsurancemedicalgeneralbillingadmissionsclinicalstaffconsoletelephonecallscustomersurveyenvironmentany

Description

A leading Healthcare is looking to hire Female Guest Relations Executive.

Job Description

1)Receives and responds to customers and guides them for the process to be followed

2)Patient registration forms to be filled and followup on the complete process like insurance original card to be checked for the expiry date, photo and name

3)Help to fill out the consent form by their name, card number and date of medical service.

4)For patient with existing medical record, asks for the patient ID and call for their file in the MRD

5)Updates all customers with the required information or status and educate the general consent for treatment form.

6)Take appointments for doctors and schedules patients

7)Processes bills (if assigned) and assists the customers with the relevant information.

8)Helps to collect reports from different departments.

9)Co- ordinate with insurance, billing admissions and discharge departments

10)Acts as a link between the physicians, other clinical staff and patients.

11)Handles the console and transfers and attends to telephone calls and enquiries.

12)Records all customer feedbacks and record the patient satisfaction survey form.

13)Maintains a congenial work environment for customer satisfaction.

14)Performs any other jobs assigned by the superior as per exigencies of work.