Front Office Agent  

Job Details

Category:

Other

Career Level:

Entry Level

Experience:

1 Year

Required Qualification:

Graduate

Requires Traveling:

No

Salary:

1500 - 1800 AED

Salary Type:

Per Month

Total Vacancies:

1

Skills

hospitalitycustomerhotelguest relations

Description

1. Checks in guest in an efficient and friendly manner, using guest name whenever possible.

2. Assures that guest is assigned type of room requested and the correct rate is charged. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.

3. Settles bill accurately through credit card or cash transaction.

4. Maintains a balanced bank assigned by the hotel.

5. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.

6. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

7. Responds to all guest requests in an accurate and timely manner.

8. Interaction with guest will be in person and by phone.

9. Utilizes a variety of computer systems to check guests in and out, run daily reports and selected block rooms for arriving guests. Works harmoniously and professionally with co-workers and supervisors.

10. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.

11. Works harmoniously and professionally with co-workers and supervisors.