Ivy Jane Torres
Saturday 26, Nov 2022

Duty Manager  

Visa Grab International FZC Dubai

Dubai, - United Arab Emirates - 4k to 5k (AED) - Per Month

6 Years On Rotation Full-Time

Job Details

Career Level:
Manager (Manager/Supervisor)
6 Years
Required Qualification:
(Yrs& Field) 2-3 Yrs of experience in Retail Sales including 6 months -1 year of people management
Requires Traveling:
4000 - 5200 AED
Salary Type:
Per Month
Total Vacancies:
skills & abilities customer focusresult orientationteam workleading peoplecommunicationbusiness acumenproblem solvingoperationspeople managementreportingstore managerstockmanpowerproductivityfront endmarginsperformanceprincipalleadlinetargetmonitorreviewactivitiescheckingmerchandisingoperatingprofitcentersalestimecontrollingshrinkagesecurityhandlingcustomer carebrandcampaignsarearetail salesretail management


POSITION : Duty Manager

Department: Operations
Country: UAE
Reporting to: Store Manager
Job Summary & Purpose
To manage specific categories in the store to include all aspects of stock, manpower, productivity, front end margins and category’s top line.

Key Performance Areas (KPAs) & Principal Accountabilities
1. Lead, inspire and motivate store teams to achieve top line target and front end margins
2. Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency
3. Checking the display and merchandising of stock (e.g. correctness of price ticket)
4. Ensure that the prices changes are updated and reflected correctly on the merchandise
5. Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store
6. Ensure that the stocks/merchandise are received on time at the floor from inventory
7. Controlling and reducing shrinkage. Checking security of merchandise on floor by conducting PI counts on a regular basis and variance reconciliation
8. Ensuring display logic and implementation of planogram and ensuring the functionality of display merchandise
9. Tracking the conversion rates at the department level/individual level
10. Responsible for handling and resolving escalated customer complaints and queries
11. Responsible for tracking and resolving queries pertaining to returns from customer care, location transfer of merchandise/SKU’s, Brand Promise and customer deliveries
12. Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the area manager
13. Training & Succession planning of the team members
14. Timely communication and submission of reports on Productivity, Roster, Leave Planning etc.
15. Check staff’s grooming/discipline and punctuality
16. Adherence to the checklists and processes (staff discount policy, store opening/closing etc)
17. MAMR adherence
18. Conducting One O Ones on a regular basis

Qualitative Requirements Experience:

(Yrs& Field) 2-3 Yrs of experience in Retail Sales including 6 months -1 year of people management

Educational Qualification
Preferably Graduate
Professional Certifications
Retail Management

Skills & Abilities
Customer Focus, Result Orientation, Team Work, Leading People, Communication, Business Acumen, Problem Solving

Job Specification

Ivy Jane Torres (Recutiter) is in search of talented and motivated individuals for the post of Duty Manager in the field of Sales in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have (yrs& field) 2-3 yrs of experience in retail sales including 6 months -1 year of people management qualification and atleast 6 years of experience. The position require skills & abilities customer focus, result orientation, team work, leading people, communication, business acumen, problem solving, operations, people management, reporting, store manager, stock, manpower, productivity, front end, margins, performance, principal, lead, line, target, monitor, review, activities, checking, merchandising, operating, profit, center, sales, time, controlling, shrinkage, security, handling, customer care, brand, campaigns, area, retail sales, retail management mandatory skills. This is a Full-Time on rotation job.Salary vary between 4k to 5k (AED) per month depending upon skills and years of experience candidate got.

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