- Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
- Providing product and service information to customers.
- Resolving customer complaints and issues with patience and empathy.
- Identifying and resolving customer problems or concerns efficiently.
- Escalating complex issues to the appropriate department for resolution.
- Maintaining in-depth knowledge of our products and services.
- Years of experience in customer service or a related field.
- Strong customer service skills with the ability to manage a high volume of customer inquiries.
- Excellent communication skills in Polish, both written and verbal.
- Must have basic English conversational skills.
- Proficiency in using customer service software and tools.
Bilal Rauf Malik (Recruiter) is in search of talented and motivated individuals for the post of Customer Support & Services-Polish Language in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have high school diploma or equivalent. additional education is a plus. qualification and atleast student of experience. The position require customer, phone, email, chat, professional, product, service, customer complaints, patience, complex, customer service, volume, communication skills, basic, english, software, tools mandatory skills. This is a Full-Time on rotation job.
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