- Respond to incoming customer inquiries and requests through phone calls, emails, live chat, and other communication channels.
- Listen actively to customer concerns and provide accurate information and solutions in a professional and courteous manner.
- Identify and understand customer needs to offer appropriate products, services, or solutions.
- Handle and resolve customer complaints or issues, aiming for first-call resolution whenever possible.
- Utilize company resources and product knowledge to provide accurate and relevant information to customers.
- Doesn't customer interactions, inquiries, complaints, and resolutions accurately in the company's CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely and effective resolution.
- Continuously stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
- Promote and educate customers about self-service options and online resources to enhance their experience.
- Maintain a high level of professionalism and empathy in all customer interactions, even in challenging situations.
- Follow established guidelines and procedures for handling customer inquiries, ensuring compliance with company standards.
- Strive to meet or exceed performance metrics, including response time, call quality, and customer satisfaction.
- Participate in training sessions to enhance skills and stay updated on new products and services.
- Contribute to the continuous improvement of customer service processes by providing feedback and suggestions.
- High school diploma or equivalent (Associate's degree or higher preferred).
- Previous experience in customer service, call center, or a related field is a plus.
- Excellent communication skills, both verbal and written, with a clear and professional phone voice.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in using computer systems, CRM software, and other customer service tools.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- Problem-solving skills and the ability to think critically to resolve customer issues.
- Strong time management and organizational skills.
- Positive attitude and willingness to learn and adapt to new information and procedures.
- Availability to work flexible shifts, including weekends and holidays, as needed.
- Patience and ability to handle challenging customer interactions professionally.
- Multilingual skills may be a plus, depending on the customer base.
Aaliyah Amir (Recruiter) is in search of talented and motivated individuals for the post of Customer Service Representative- Inbound in the field of Customer Service in one of their office located in Sharjah, Dubai - United Arab Emirates. The ideal candidate should have high school or equivalent qualification and atleast student of experience. The position require dedicated, inbound customer service, representative, team, providing, customer support, assistance, communication, customer, customer experience, incoming, phone, calls, chat, solutions, professional, customer complaints, resolution, company, product, complaints, handling, standards, performance, customer satisfaction, customer service, communication skills, software mandatory skills. This is a Full-Time morning shift job.
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