Customer Service Representative- Inbound  

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

Student

Required Qualification:

High School or Equivalent

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

8

Skills

dedicatedinbound customer servicerepresentativeteamprovidingcustomer supportassistancecommunicationcustomercustomer experienceincomingphonecallschatsolutionsprofessionalcustomer complaintsresolutioncompanyproductcomplaintshandlingstandardsperformancecustomer satisfactioncustomer servicecommunication skillssoftware

Description

Job Summary:

• Respond to incoming customer inquiries and requests through phone calls, emails, live chat, and other communication channels.
• Listen actively to customer concerns and provide accurate information and solutions in a professional and courteous manner.
• Identify and understand customer needs to offer appropriate products, services, or solutions.
• Handle and resolve customer complaints or issues, aiming for first-call resolution whenever possible.
• Utilize company resources and product knowledge to provide accurate and relevant information to customers.
• Doesn't customer interactions, inquiries, complaints, and resolutions accurately in the company's CRM system.
• Collaborate with cross-functional teams to escalate complex issues and ensure timely and effective resolution.
• Continuously stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
• Promote and educate customers about self-service options and online resources to enhance their experience.
• Maintain a high level of professionalism and empathy in all customer interactions, even in challenging situations.
• Follow established guidelines and procedures for handling customer inquiries, ensuring compliance with company standards.
• Strive to meet or exceed performance metrics, including response time, call quality, and customer satisfaction.
• Participate in training sessions to enhance skills and stay updated on new products and services.
• Contribute to the continuous improvement of customer service processes by providing feedback and suggestions.

• High school diploma or equivalent (Associate's degree or higher preferred).
• Previous experience in customer service, call center, or a related field is a plus.
• Excellent communication skills, both verbal and written, with a clear and professional phone voice.
• Strong active listening skills and ability to empathize with customers.
• Proficiency in using computer systems, CRM software, and other customer service tools.
• Ability to handle multiple tasks simultaneously while maintaining attention to detail.
• Problem-solving skills and the ability to think critically to resolve customer issues.
• Strong time management and organizational skills.
• Positive attitude and willingness to learn and adapt to new information and procedures.
• Availability to work flexible shifts, including weekends and holidays, as needed.
• Patience and ability to handle challenging customer interactions professionally.
• Multilingual skills may be a plus, depending on the customer base.