Assistant Manager 

Job Details

Category:

Management

Career Level:

Manager (Manager/Supervisor)

Experience:

2 Years

Required Qualification:

Bachelor’s Degree

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

experience in a managerial roleexperience in retail is a plusgood product knowledgeunderstanding of store operating proceduresproficiency in ms officefluency in englishdeep product knowledge across all departmentsskills specific for sports goods retailempathicentrepreneur and responsiblespecific for sports goods retail

Description

Role Purpose :

• The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.
• Key Accountabilities :
• Communicate sales plans and targets to the Shop/Department team, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed
• Assign routine and non-routine tasks and assist in the schedule prepared for the Sales Associates, Cashiers, and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner
• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
• Report occurring operational issues and handle customer complaints in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction
• Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.