Urgently hiring Agent for Reservation and Reception  

Job Details

Category:

Customer Service

Career Level:

Experienced (Non-Managerial)

Experience:

1 Year

Required Qualification:

intermediate

Requires Traveling:

No

Salary:

1500 - 1500 AED

Salary Type:

Per Month

Total Vacancies:

5

Skills

hotelhiringreservationreceptionnepalitelephoneemailclienttablesfrontdeskreceivingincomingavailabilitydirectrestaurantsolutionscapacitystaffmanagementcustomercomplaintsmakeexitdrawphonecommunicationteamcomputertime

Description

Urgently hiring Agent for Reservation and Reception ( Nepali Only )

Salary - 1500 + accommodation

Job Purpose -
Taking reservations by telephone or email welcome guests as they arrive at the hotel

Duties and Responsibilities:
• Draw up client bookings for tables and ensure that tables are set before clients arrival

• Manage the front desk by receiving incoming calls, greeting and attending to customers

• Inform guests about the availability of tables and direct them to the tables

• Keep records of guests who visit the restaurant

• Assist customers with answers to queries, and proffer solutions to issues within your capacity

• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner

• Ensure that clients make payment for services before they exit the restaurant

• Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary

• Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints.

Skills Required:

• Excellent phone etiquette

• Excellent communication skills

• Multitasking ability

• Possess retentive memory to remember bookings

• Ability to pay attention to details

• Ability to maintain orderliness.

• Experience in a similar position

• Must possess a positive attitude and work well with other team members

• Be able to communicate and understand the predominant language(s) of our guests

• Highly competent IT and computer skills

• Be able to work in a standing position for long periods of time (up to 5 hours).

Minimum Qualifications:

• Intermediate 

Interested candidate please send resume or call us on +971 42555620