AYCA Global
Saturday 22, Feb 2020

Software Customer Support Executive 

AYCA Global

UAE, - United Arab Emirates - 3k to 4k (AED) - Per Month

2 Years Morning Shift Full-Time

Job Details

Information Technology
Career Level:
Experienced (Non-Managerial)
2 Years
Required Qualification:
Requires Traveling:
3000 - 4500 AED
Salary Type:
Per Month
Total Vacancies:
presentation skillssoftwarecompanycustomer support executivesalarycustomerphoneemailchatreportingproductinternaltechnicalteaminformtrainingcustomer supportrequirementssoftware supportclientservicerepresentativehandlingorientation


A Leading IT Software company is looking to hire Software Customer Support Executive.

Salary - AED 3000 - 4500
Job Responsibilities-
# Responding to customer queries in a timely and accurate way, via phone, email or chat or visit
# Identifying customer needs and helping customers use specific features
# Analyzing and reporting product malfunctions
# Update our internal databases with information about technical issues and useful discussions with customers
# Share feature requests and effective workarounds with team members
# Inform customers about new features and functionalities
# Follow up with customers to ensure their technical issues are resolved
# Assist in training junior Customer Support Representatives
Job Requirements
# Must have 2 years of experience in Software Support
# Proven customer support experience or experience as a client service representative
# Strong phone contact handling skills and active listening
# Familiarity with CRM systems and practices
# Customer orientation and ability to adapt/respond to different types of characters
# Excellent communication and presentation skills

Interested candidates can email your CV to

Job Specification

AYCA Global is in search of talented and motivated individuals for the post of Software Customer Support Executive in the field of Information Technology in one of their office located in UAE - United Arab Emirates. The ideal candidate should have . qualification and atleast 2 years of experience. The position require presentation skills, software, company, customer support executive, salary, customer, phone, email, chat, reporting, product, internal, technical, team, inform, training, customer support, requirements, software support, client, service, representative, handling, orientation mandatory skills. This is a Full-Time morning shift job.Salary vary between 3k to 4k (AED) per month depending upon skills and years of experience candidate got.

About AYCA Global

AYCA Global Group of Companies is a multi-disciplined service company offering integrated Facilities Management and Manpower services. AYCA has a highly skilled set of talents that are built on referrals and successful partnerships. Through our experience and vast network, we have been able to support and establish partnership in supplying manpower at all levels and all disciplines across Asian and GCC countries.      Partner with us for a better career and future !!!"We Plan ... You Prosper"

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