Senior Specialist – Configurations 

Job Details

Category:

Human Resources

Career Level:

Experienced (Non-Managerial)

Experience:

3 Years

Required Qualification:

Qualifications & Experience: Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related discipline.

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

seniorspecialistimplementationmaintenancebackendglobalpayrollcomplexclientdocumentationsystemcomplianceperformancesubject matter expertconfigurationmanagerproductmentoringteammanagementrequirement analysissupportdata dictionaryblueprintanalysisrequirementsformulasleave managementclient satisfactionstandardsroot cause analysisqa team leadknowledge managementstandard operating proceduresservice delivery

Description

The Senior Specialist – Configurations plays a critical role in the successful implementation and maintenance of client-specific backend configurations within Mercans’ global payroll and HCM platform, HR Blizz (HRB). The role involves translating complex client documentation into precise system configurations, ensuring accuracy, compliance, and performance across various HRB modules. The Senior Specialist operates as a subject matter expert in system configuration and supports the Manager – Product Configurations in ensuring high-quality, timely delivery of configuration services. This position also includes mentoring junior team members and collaborating with cross-functional teams to deliver seamless client experiences.

• Take full ownership of the configuration lifecycle for assigned clients, from initial requirement analysis to go-live support.
• Interpret client-specific documentation such as Wage Type Catalogue (WTC), Data Dictionary (DD), Blueprint Documents (BPD), and Functional Requirement Documents (FRDs) to design and implement configurations in HRB.

• Review all input documentation for completeness, coherence, and alignment with HRB capabilities.
• Identify gaps, contradictions, or ambiguities and liaise with internal teams or clients to clarify and refine requirements.
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• Configure wage types in compliance with client and country-specific tax, labor, and social security regulations.
• Build and test formulas for calculated wage types using the HRB formula engine, ensuring accuracy and alignment with statutory and client requirements.

• Configure HRB system parameters and modules (e.g., Payroll Admin Console, Time & Attendance, Leave Management, Benefits) based on validated client needs.
• Participate in meetings and workshops with internal and client stakeholders to gather requirements and suggest optimization strategies.

• Detect and document functionality gaps between HRB’s standard offering and client requirements.
• Propose feasible automation or system enhancement suggestions to the Manager – Product Configurations for review and implementation planning.

• Develop and execute comprehensive unit tests for configured elements to ensure expected system behavior and client satisfaction.
• Validate configuration accuracy in coordination with the QA team, ensuring zero-defect delivery standards.

• Investigate configuration-related issues and conduct detailed root cause analysis.
• Rectify issues and communicate patterns or systemic errors to the QA Team Lead for continuous improvement.

• Maintain complete and organized configuration documentation for every project, including setup steps, custom formulas, testing protocols, and client communications.
• Contribute to the development and updating of standard operating procedures, configuration manuals, and knowledge-sharing sessions.

• Guide and support junior configuration specialists, providing technical advice, peer reviews, and coaching as needed.
• Collaborate with cross-functional teams including Implementation, QA, Product, and Support to ensure cohesive service delivery.