Senior Consultant (BAU) 

Job Details

Category:

Human Resources

Career Level:

Experienced (Non-Managerial)

Experience:

7 Years

Required Qualification:

Skills and Qualifications: Global Payroll Expertise: Strong understanding of multi-country payroll processing, tax regulations, and compliance require

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

senior consultantpayrolloutsourcingsolutionsglobalpayroll processingprimaryinternaloperationsinternationalregulationscomplexprofessionalsettingprocesscompliancelocallabor lawsdata validationstatutory compliancelaborscope managementaccount managementprocess documentationresource managementconsultantchange managementstandard operating proceduresdataprocess automationmanagementprocess improvementworkflowprocess optimizationperformance

Description

The Senior Consultant – BAU plays a critical role in delivering end-to-end payroll outsourcing solutions for global clients. This role ensures accurate, timely, and compliant payroll processing while serving as the primary point of contact (POC) for both clients and internal teams.

• Accurately process payroll across multiple countries, ensuring compliance with local labor laws and tax regulations.
• Manage end-to-end payroll operations, including employee data validation, earnings, deductions, and tax calculations.
• Ensure strict adherence to payroll calendars and turnaround time (TAT) commitments.
• Follow automated system-driven processes to maintain accuracy and eliminate manual errors.
• Verify and reconcile Gross-to-Net (G2N), Bank File, and General Ledger (GL) before payroll release.
• Handle year-end payroll processing, including tax filings, statutory reporting, and compliance audits.

• Ensure that all statutory filings are completed accurately and on time, adhering to country-specific tax and labor regulations.
• Utilize automated processes to enhance accuracy, efficiency, and compliance in statutory reporting.
• Ensure on-time submission of payroll taxes, social security contributions, and other statutory payments.
• Collaborate with compliance teams to stay updated on regulatory changes and implement necessary adjustments.
• Regularly audit statutory filing processes to identify gaps and implement improvements to enhance compliance efficiency

• Ensure that services delivered and payroll processing activities align with the contractual scope.
• Monitor and prevent scope creep by clearly defining and managing client expectations.
• Ensure no misalignment between scope of services and client expectations, escalating potential gaps as necessary.
• Conduct regular scope reviews with clients to reinforce contractual agreements and avoid unauthorized service extensions.
• Work closely with Account Management and Implementation Teams to validate changes to client requirements and ensure proper documentation.
• Provide transparent communication to clients about services included in the agreement and any additional services that require contractual modifications.

• Accept new clients from the Implementation Team following the successful completion of Hypercare.
• Conduct a comprehensive review of all client-related artifacts, including process documentation, system configurations, and service agreements.
• Confirm the completeness and accuracy of all client payroll setup elements before transitioning into regular operations.
• Complete the handover checklist to ensure a smooth transition from implementation to steady-state operations.
• Perform end-to-end payroll testing to validate the accuracy of system configurations, payroll calculations, and statutory compliance settings.
• Identify and address any discrepancies, missing information, or required adjustments before assuming full payroll responsibility.
• Collaborate with the Implementation Team and Client Success Team to ensure a seamless transition and alignment on expectations.

• Ensure that backup resources are trained and available to support clients during the absence of the primary consultant.
• Maintain comprehensive process documentation to enable seamless transition for backup resources when required.
• Develop and implement a knowledge transfer plan to ensure backup personnel are familiar with client-specific payroll processes.
• Coordinate with internal teams to assign and prepare alternate resources to support payroll operations without service disruption.
• Regularly test and review backup support processes to ensure effectiveness and minimize business continuity risks.

• Maintain and update Standard Operating Procedures (SOPs) in compliance with company documentation requirements.
• Ensure proper documentation of client-specific payroll processes, including wage type catalogs and data dictionaries.
• Ensure all configuration changes to payroll systems follow the company’s change management procedures.
• Document all change requests (CRs) and ensure proper approval and implementation tracking.
• Regularly review and audit payroll documentation to identify gaps, ensure accuracy, and support continuous improvement initiatives.

• Identify manual processes and inefficiencies within payroll operations and escalate them to management for review.
• Proactively open support tickets to request automation of repetitive manual tasks and elimination of inefficiencies.
• Work closely with IT and process improvement teams to drive workflow automation and system enhancements.
• Monitor the effectiveness of automation initiatives and recommend further improvements where necessary.
• Continuously assess payroll workflows to enhance efficiency, accuracy, and compliance through process optimization.

• Track and monitor customer support tickets to ensure timely resolution within established SLAs.
• Escalate and follow up on pending or unresolved tickets to prevent delays in payroll operations.
• Prepare monthly SLA performance reports, analyzing response times, resolution times, and compliance with service agreements.
• Conduct root cause analysis (RCA) when SLAs are not met, identifying recurring issues and recommending corrective actions.
• Work closely with internal support teams to ensure continuous service improvement and alignment with SLA commitments.
• Proactively communicate with clients regarding ticket status, expected resolution timelines, and any escalations.