IT Support  

Job Details

Category:

Information Technology

Career Level:

Entry Level

Experience:

1 Year

Required Qualification:

Bachelors Graduate

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

printersoperatingsystemsoftwareemailconnectivityuseraccessmicrosoftofficeinternetbusinesslocal area networkwifisecurityequipmentinventorydatadata recoveryantivirusendpoint securityit securityhardwarecomplexserviceaccess controlremote accessbacherlo

Description

• Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.

Responsibility:

• Troubleshoot operating system, software, network, email, and connectivity issues.
• Set up user accounts, email accounts, passwords, and access permissions.
• Assist employees with Microsoft Office applications, email, internet, and other business software.
• Maintain and troubleshoot local area network (LAN), Wi-Fi, routers, switches, and other network equipment.
• Perform regular system updates, software installations, and security patches.
• Monitor and maintain IT equipment to ensure proper functionality and availability.
• Maintain an updated inventory of computers, IT equipment, software licenses, and accessories.
• Configure and maintain printers, scanners, and other office peripherals.
• Perform regular data backups and assist with data recovery when required.
• Assist in maintaining antivirus, endpoint security, and other IT security measures.
• Diagnose and resolve hardware and software problems or escalate complex issues to the appropriate service provider.
• Manage IT support requests and maintain records of reported issues and resolutions.
• Assist with the setup and maintenance of CCTV, access control, telephone systems, and other office technology where applicable.
• Support employees with remote access, VPN, and other connectivity requirements.
• Coordinate with external IT vendors and service providers for technical support and maintenance.
• Ensure IT systems and equipment are properly maintained and secure.
• Provide basic IT guidance and training to employees on company systems and applications.
• Assist with IT projects, system upgrades, and implementation of new technology.
• Maintain confidentiality and security of company data and information.
• Prepare basic IT reports and documentation as required by management.
• Perform other IT and technical support duties assigned by management.