Eloisa Gutierrez
Tuesday 09, Apr 2024

Guest Service Agent  

City Seasons Hotel Dubai

Dubai, - United Arab Emirates - Salary Not disclosed

2 Years On Rotation Full-Time

Job Details

Customer Service
Career Level:
Experienced (Non-Managerial)
2 Years
Required Qualification:
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
professionalguesthotelfacilitieslocalcomplaintsphonecallsprocesspaymentstransactionsguest satisfactionluggagetransportationorganizationfront deskareapoliciesproceduresschooldiplomaassociatecustomer servicehospitalitycommunication skillsenglishverbalmandaringuest service


Roles and Responsibilities:

  • Greet and welcome guests with a friendly and professional demeanor.
  • Handle guest check-ins and check-outs efficiently and accurately.
  • Provide information about hotel facilities, services, and local attractions.
  • Resolve guest complaints and issues in a timely and satisfactory manner.
  • Answer phone calls and respond to inquiries in a polite and helpful manner.
  • Process payments and maintain accurate records of transactions.
  • Coordinate with other hotel departments to ensure guest satisfaction.
  • Assist guests with luggage and transportation arrangements.
  • Maintain cleanliness and organization of the front desk area.
  • Stay updated on hotel policies and procedures to provide accurate information to guests
Desired Candidate Profile
  • High school diploma or equivalent required, associate or bachelor's degree preferred.
  • Minimum of 1-2 years of experience in a customer service or hospitality role.
  • Excellent communication skills in English, both verbal and written.
  • Knowledge of a second language, such as Spanish or Mandarin, is a plus.
  • Strong attention to detail and problem-solving skills.
  • Ability to handle difficult situations with patience and professionalism.
  • Proficiency in computer systems and software, including MS Office.
  • Ability to work flexible hours, including weekends and holidays.
  • Friendly and outgoing personality with a passion for providing exceptional guest service.
  • Physical ability to stand for long periods and lift heavy luggage.

Job Specification

Eloisa Gutierrez (Recruiter) is in search of talented and motivated individuals for the post of Guest Service Agent in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have 1 qualification and atleast 2 years of experience. The position require professional, guest, hotel, facilities, local, complaints, phone, calls, process, payments, transactions, guest satisfaction, luggage, transportation, organization, front desk, area, policies, procedures, school, diploma, associate, customer service, hospitality, communication skills, english, verbal, mandarin, guest service mandatory skills. This is a Full-Time on rotation job.

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