Mohammed  Khaled
Sunday 07, Jul 2024

Customer Services Officer 

Al RamossTrading

Dubai, - United Arab Emirates - 5k to 6k (AED) - Per Month

2 Years Morning Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
2 Years
Required Qualification:
bachelor degree
Requires Traveling:
No
Salary:
5000 - 6000 AED
Salary Type:
Per Month
Total Vacancies:
3
Skills
customerofficergeneraltradingcustomer satisfactionrelationshiptelephoneemailcomplaintsresolutionloyaltyprocessingsalessales supportproductselectionsolutionscustomer service officercommunication

Description

Job Description:


As a Customer Services Officer at Al Ramoos General Trading LLC, you will play a crucial role in ensuring excellent customer satisfaction and enhancing the company's reputation through your interactions with clients. Your responsibilities will include:

Customer Relationship Management:
  • Interacting with customers via telephone, email, and in-person to provide information about products and services.
  • Handling inquiries, resolving complaints, and ensuring prompt resolution of customer issues.
  • Building strong relationships with customers to foster loyalty and repeat business.
  • Order Processing and Sales Support:
  • Processing customer orders accurately and efficiently.
  • Providing sales support by assisting customers in product selection and offering solutions that meet their needs.
Documentation and Administration:

  • Maintaining accurate records of customer interactions and transactions.
  • Handling administrative tasks related to customer accounts, such as updating information and preparing reports.
Communication and Coordination:

  • Liaising with other departments to ensure timely delivery of products and services to customers.
  • Communicating effectively with suppliers and logistics partners to track orders and resolve shipment issues.
Achieving Sales Targets:

  • Working towards achieving sales targets and KPIs set by the company.
  • Upselling and cross-selling products to maximize revenue and commission earnings.
Requirements:

  • Proven experience as a Customer Service Officer or similar role, preferably in the trading or retail industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-focused approach.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency in using CRM software and MS Office applications.
  • Fluency in English (additional languages may be advantageous).
Benefits:
Competitive salary (AED 5000-6000 per month) with additional commission opportunities.
Opportunities for career growth and development within the company.
Health insurance and other benefits as per company policy.

Job Specification

Mohammed Khaled (Recruiter) is in search of talented and motivated individuals for the post of Customer Services Officer in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have bachelor degree qualification and atleast 2 years of experience. The position require customer, officer, general, trading, customer satisfaction, relationship, telephone, email, complaints, resolution, loyalty, processing, sales, sales support, product, selection, solutions, customer service officer, communication mandatory skills. This is a Full-Time morning shift job.Salary vary between 5k to 6k (AED) per month depending upon skills and years of experience candidate got.


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