Customer Service Representative
Estemarat Group
Dubai, - United Arab Emirates - 4k to 5k (AED) - Per Month
Job Details
- Category:
- Customer Service
- Career Level:
- Entry Level
- Experience:
- 1 Year
- Required Qualification:
- Bachelor
- Requires Traveling:
- No
- Salary:
- 4000 - 5000 AED
- Salary Type:
- Per Month
- Total Vacancies:
- 2
- Skills
Description
We are a leading company in our industry in the metro area. We have a 4.1 rating on from our employees. We are hiring an experienced Customer Service Representative to join our existing top-notch team. If you're a hard-working professional, It is a great place to grow your career. You'll be glad you applied to It
Qualifications
- High school diploma or general education degree (GED) required
- 1 year of customer service experience
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Proficient in Microsoft Office
- Excellent interpersonal and communication skills
- Comfortable working in a high volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquires, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
Job Specification
Sarah Ijaz (Recruiter) is in search of talented and motivated individuals for the post of Customer Service Representative in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have bachelor qualification and atleast 1 year of experience. The position require customer service representative, customer retention, inside sales, communication mandatory skills. This is a Full-Time morning shift job.Salary vary between 4k to 5k (AED) per month depending upon skills and years of experience candidate got.
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