EHRC SERVICES
Tuesday 09, Feb 2021

Customer Service Representative  

EHRC Service

Dubai, - United Arab Emirates - Salary Not disclosed

2 Years Morning Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
2 Years
Required Qualification:
1 - 2 years of experience
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
2
Skills
hiringcustomer service representativecustomercomplaintsprocesscommunicationprofessionalcustomer complaintsprocessingformstransactionsprovidingfeedbackcustomer serviceteamcustomer satisfactioncustomer support

Description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. Candidate must be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Job Specification

EHRC SERVICES (Recutiter) is in search of talented and motivated individuals for the post of Customer Service Representative in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have 1 - 2 years of experience qualification and atleast 2 years of experience. The position require hiring, customer service representative, customer, complaints, process, communication, professional, customer complaints, processing, forms, transactions, providing, feedback, customer service, team, customer satisfaction, customer support mandatory skills. This is a Full-Time morning shift job.


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