Customer Service Officer for a leading Insurance Company 

Job Details

Category:

Other

Career Level:

Experienced (Non-Managerial)

Experience:

3 Years

Required Qualification:

University Graduate

Requires Traveling:

No

Salary:

6000 - 7000 AED

Salary Type:

Per Month

Total Vacancies:

1

Skills

companycustomerservicedubaisalaryprocesscomplaintsqualitydocumentscompliancepoliciesrequirementsproceduresoperationssupervisioncommercialstandardsbusinesstransactionsquotationuniversityinsuranceteamemail

Description

A leading Insurance company is looking to hire Customer Service Officer.

Job Location - Dubai

Salary - Upto AED 7,000/-

Job Role-

Receive and process customer requests, inquiries and complaints relating to company's products and services. Ensure delivery of high quality service to customer in issuance of documents like policies, endorsements, certificates to the customers/brokers etc. in compliance with company’s set policies and procedures.

Job Description-

#Adhere to requirements of operational procedures and instructions to team, so that work is carried out in a controlled manner.

#Perform the day-to-day operations of Customer Services team, under the supervision of the Manager – Commercial Lines, to ensure that work processes are implemented as designed and comply with established standards and procedures.

#Customer Services Operations:

 Receive, evaluate submissions on new and renewal business within authority

 Ensure consistent, accurate and high quality customer service for all types of transactions for the following services within authority:

- Quotation

- New business

- Renewal

- Endorsements

- Certificates

- Customer complaint

Minimum Qualifications and Knowledge:

 University graduate

 Certification from Chartered Insurance Institute, UK or its equivalent and/or Certification in Insurance Operations preferred

 Bilingual candidates preferred (English and Arabic)

Minimum Experience:

 2 to 3 years of customer service experience in GCC countries with good knowledge of insurance procedures, with some exposure of backing up the team leader.