AYCA Global
Tuesday 12, Nov 2019

Customer Service Officer for a leading Insurance Company 

AYCA Global

Dubai, - United Arab Emirates - 6k to 7k (AED) - Per Month

3 Years Morning Shift Full-Time

Job Details

Career Level:
Experienced (Non-Managerial)
3 Years
Required Qualification:
University Graduate
Requires Traveling:
6000 - 7000 AED
Salary Type:
Per Month
Total Vacancies:


A leading Insurance company is looking to hire Customer Service Officer.

Job Location - Dubai

Salary - Upto AED 7,000/-

Job Role-

Receive and process customer requests, inquiries and complaints relating to company's products and services. Ensure delivery of high quality service to customer in issuance of documents like policies, endorsements, certificates to the customers/brokers etc. in compliance with company’s set policies and procedures.

Job Description-

#Adhere to requirements of operational procedures and instructions to team, so that work is carried out in a controlled manner.

#Perform the day-to-day operations of Customer Services team, under the supervision of the Manager – Commercial Lines, to ensure that work processes are implemented as designed and comply with established standards and procedures.

#Customer Services Operations:

 Receive, evaluate submissions on new and renewal business within authority

 Ensure consistent, accurate and high quality customer service for all types of transactions for the following services within authority:

- Quotation

- New business

- Renewal

- Endorsements

- Certificates

- Customer complaint

Minimum Qualifications and Knowledge:

 University graduate

 Certification from Chartered Insurance Institute, UK or its equivalent and/or Certification in Insurance Operations preferred

 Bilingual candidates preferred (English and Arabic)

Minimum Experience:

 2 to 3 years of customer service experience in GCC countries with good knowledge of insurance procedures, with some exposure of backing up the team leader.

Job Specification

AYCA Global is in search of talented and motivated individuals for the post of Customer Service Officer for a leading Insurance Company in the field of Other in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have university graduate qualification and atleast 3 years of experience. The position require company, customer, service, dubai, salary, process, complaints, quality, documents, compliance, policies, requirements, procedures, operations, supervision, commercial, standards, business, transactions, quotation, university, insurance, team, email mandatory skills. This is a Full-Time morning shift job.Salary vary between 6k to 7k (AED) per month depending upon skills and years of experience candidate got.

About AYCA Global

AYCA Global Group of Companies is a multi-disciplined service company offering integrated Facilities Management and Manpower services. AYCA has a highly skilled set of talents that are built on referrals and successful partnerships. Through our experience and vast network, we have been able to support and establish partnership in supplying manpower at all levels and all disciplines across Asian and GCC countries.      Partner with us for a better career and future !!!"We Plan ... You Prosper"

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