Blossom Trading LLC
Saturday 23, Feb 2019

Customer Service Executive - ARABIC REQUIRED 

Blossom Trading LLC

Dubai, - United Arab Emirates - 2k to 3k (AED) - Per Month

Fresh Graduate Morning Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Fresh Graduate
Required Qualification:
Graduate
Requires Traveling:
No
Salary:
2000 - 3000 AED
Salary Type:
Per Month
Total Vacancies:
1
Skills
guestservicedigitaltailoringfinalfeedbackleveltrainingfashioncustomizationpromotionsgeneralproductlocalcallsrecordingprocessformsprocessingprocedurescreditcardspoliciesoperatingcompanybrandstandardscustomerteame-commercecommunicationpartarabicenglishgoogleanalyticsfronttravelentertainmentresolutionurdu

Description

As Guest Service Executive, you will serve on the Guest Happiness Team, to provide our Guests with a seamless digital tailoring experience. A Guest Service Executive truly influences the final impression of our guests and, therefore, is responsible for performing the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner. 
  • Ensure a happy and a positive Guest experience.
  • Ensure that the Manager is kept fully aware of any relevant feedback from guests and/or Tailors.
  • Demonstrate a high level of service to guests and tailors at all times.
  • Attend appropriate training courses, when required.
  • Demonstrate a deep understanding and knowledge of Kandora Tailoring, Fabrics, men’s fashion accessories, kandora customization options, packages, promotions and other general product knowledge necessary to perform daily duties.
  • Ensure a high level of product knowledge about the tailors, their strengths and weaknesses and their local area.
  • Use up-selling techniques to drive sales.
  • Answer calls professionally to provide information about products and services, take or cancel orders, or resolving complaints.
  • Keep records of guest interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on guests’' requests.
  • Coordinating with tailors and guest for a smooth and timely processing and delivery of orders.
  • Use the correct procedures regarding the acceptance of foreign currencies and credit cards as per policy.
  • Act in accordance with policies and procedures set forth in the standard operating manuals
  • Follow company brand standards
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Assist other departments, as necessary

What are we looking for? 

Guest Service Executives serving Mythoby Brand are always working on behalf of our Guests & Partners and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

  • Previous guest service experience in an e-commerce industry.
  •  Positive attitude and outstanding communication skills
  •  Commitment to delivering a high level of guest service
  •  Calm, composed, efficient, and organized with great attention to detail
  •  Ability to multitask while maintaining a positive attitude when working with a Guest
  •  Ability to work on your own and as part of a team
  •  Competent level of IT proficiency
  • Spoken and written Fluency in Arabic and English
  • Knowledge of Google analytics is a plus.
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Front Office/Concierge/Customer service experience in the Hospitality, e-commerce, Travel and/or entertainment sectors 
  •  Conflict resolution experience
  • Fluency in Urdu

As Guest Service Executive, you will serve on the Guest Happiness Team, to provide our Guests with a seamless digital tailoring experience. We are looking for a candidate with the following qualifications: 

  •  Previous customer service experience in an e-commerce industry.
  •  Spoken and written Fluency in Arabic and English is compulsory. Urdu is preferred.
  •  Competent level of IT proficiency
  •  Answer calls professionally and provide information about products and services, take or cancel orders, or resolving complaints.
  •  Keep records of guest interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  •  Ability to multitask while maintaining a positive attitude when working with a Guest
  •  Coordinating with tailors and guest for a smooth and timely processing and delivery of orders.
  •  Assist other departments, as necessary.


Job Specification

Blossom Trading LLC is in search of talented and motivated individuals for the post of Customer Service Executive - ARABIC REQUIRED in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have graduate qualification and atleast fresh graduate of experience. The position require guest, service, digital, tailoring, final, feedback, level, training, fashion, customization, promotions, general, product, local, calls, recording, process, forms, processing, procedures, credit, cards, policies, operating, company, brand, standards, customer, team, e-commerce, communication, part, arabic, english, google, analytics, front, travel, entertainment, resolution, urdu mandatory skills. This is a Full-Time morning shift job.Salary vary between 2k to 3k (AED) per month depending upon skills and years of experience candidate got.


About Blossom Trading LLC

Blossom Trading, started in 1988, specializes in catering textile fabrics for the Arab male community, importing textile fabrics mostly from Japan, Korea, Indonesia, Thailand, India and China. We are one of the largest importers of Dishdasha/Kandoora materials from Japan and we cater primarily to the United Arab Emirates, Oman, Qatar, Bahrain, Saudi Arabia, Iraq & Yemen markets. We embrace corporate social responsibility and strive to attain the best product quality whilst firmly believing in continuous improvement of our production processes. By investing in innovative and environmentally friendly technologies at all stages of production, Blossom has significantly improved both its efficiency and its competence.


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