Daniel Tong
Monday 19, Oct 2020

Customer Service Agent  


Dubai, - United Arab Emirates - Salary Not disclosed

2 Years On Rotation Full-Time

Job Details

Customer Service
Career Level:
Entry Level
2 Years
Required Qualification:
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
chatmessagingtoolsemailtelephoneprofessionalqualitycustomercomplaintshandlingescalationsproceduresprocessdepositsthird partyoperationsmarketing campaignssenior managementrequirementsverbalhindienglishindiantime managementanalytical skillsstrong communication skillscustomer servicecomputer skills


Working Hours: 40 hours per week, Monday to Sunday, 24/7

Job Description:
• Attend to all inquiries via live chat, instant messaging tools, email and telephone
• Maintain a professional and positive attitude with all customers and third parties
• Provide excellent quality of customer services at all times.
• Complaints handling and escalations
• Complete KYC procedures with the customers
• Process deposits and withdraws for customer accounts
• Troubleshoot problems for customer accounts
• Liaise with third party suppliers to ensure operations smoothen, customer queries resolved promptly
• Handling responses to marketing campaigns and crediting bonuses to customer accounts
• Compile daily and weekly figures for supervisors, managers and senior management
• Liaise with the company’s suppliers and platform owners
• Others ad hoc duties
Job Requirements:
• Verbal and Written proficiency in Hindi, English and/ or key Indian Dialects
• Strong time management and analytical skills
• Strong self-motivation, with the ability to work independently and under pressure
• Strong communication skills and strong team player
• Willing to work shifts and weekends
• Have a keen interest in Sports, especially Cricket
• 1-2 years customer service experiences in the online service sector
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Well-organized, detail-oriented and sense of responsibilities
• Good command of computer skills in MS Word, Excel, Outlook etc

Job Specification

Daniel Tong (Recutiter) is in search of talented and motivated individuals for the post of Customer Service Agent in the field of Customer Service in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have diploma or above qualification and atleast 2 years of experience. The position require chat, messaging, tools, email, telephone, professional, quality, customer, complaints, handling, escalations, procedures, process, deposits, third party, operations, marketing campaigns, senior management, requirements, verbal, hindi, english, indian, time management, analytical skills, strong communication skills, customer service, computer skills mandatory skills. This is a Full-Time on rotation job.

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