AMINA MALAMA
Monday 15, Aug 2022

Customer service 

Al Salama HR CO.

Dubai, - United Arab Emirates - 2k to 3k (AED) - Per Month

Less than 1 Year Morning Shift Full-Time

Job Details

Category:
Administrative
Career Level:
Experienced (Non-Managerial)
Experience:
Less than 1 Year
Required Qualification:
professionalism, patience, and a “people-first” attitude
Requires Traveling:
No
Salary:
2500 - 3000 AED
Salary Type:
Per Month
Total Vacancies:
4
Skills
industrycapitalarearatinghiringdedicatedbusinesssalesfieldcustomer service agentbasiccomputermicrosoftwindowswordexcellanguage skillsspanishmandarinfrenchverbalwritten communicationenvironmentproblemtimedistributionphonesystemcallercurrenttelephoneemailonlinechatsocial mediaresolutioncompanycustomerinbound callscallscold calling

Description


Qualifications

  • Undergraduate degree in business, sales, or related field of study preferred
  • Prior experience working in call centers or as an at-home customer service agent
  • Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
  • Bilingual language skills a plus, especially Spanish, Mandarin, and French
  • Excellent verbal and written communication skills
  • Ability to remain calm and composed in a fast-paced, high-pressure environment
  • Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
  • Ability to stand or sit for extended periods of time
  • Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems
Responsibilities
  • Communicate with current and potential clients via telephone, email, online chat, or social media
  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
  • Maintain a courteous and calm manner at all times to de-escalate stressful situations
  • Document personal information to create, update, or adjust customer accounts
  • Prepare call-related information for purposes of auditing and reporting
  • Provide and respond to feedback about any aspect of the job or its duties
  • Suggest products and services to clients based on their requests and needs
  • Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders

Job Specification

AMINA MALAMA (Recutiter) is in search of talented and motivated individuals for the post of Customer service in the field of Administrative in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have professionalism, patience, and a “people-first” attitude qualification and atleast less than 1 year of experience. The position require industry, capital, area, rating, hiring, dedicated, business, sales, field, customer service agent, basic, computer, microsoft, windows, word, excel, language skills, spanish, mandarin, french, verbal, written communication, environment, problem, time, distribution, phone, system, caller, current, telephone, email, online, chat, social media, resolution, company, customer, inbound calls, calls, cold calling mandatory skills. This is a Full-Time morning shift job.Salary vary between 2k to 3k (AED) per month depending upon skills and years of experience candidate got.


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