Customer service 

Job Details

Category:

Administrative

Career Level:

Experienced (Non-Managerial)

Experience:

Less than 1 Year

Required Qualification:

customer service

Requires Traveling:

No

Salary:

2500 - 3000 AED

Salary Type:

Per Month

Total Vacancies:

2

Skills

companyindustrycapitalarearatinghiringcustomer service agentdedicatedbusinesssalesfieldbasiccomputermicrosoftwindowswordexcellanguage skillsspanishmandarinfrenchverbalwritten communicationenvironmentproblemtimedistributionphonesystemcallertelephonecustomerinbound callscallscold calling

Description

We are the leading company in our industry in the Capital City area. We're pleased to have a 3.8 rating from our employees. We are hiring an experienced Customer Service Agent to help us keep growing. If you're dedicated and ambitious, It is an excellent place to grow your career. Don't hesitate to apply.

Qualifications

• Undergraduate degree in business, sales, or related field of study preferred
• Prior experience working in call centers or as an at-home customer service agent
• Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
• Bilingual language skills a plus, especially Spanish, Mandarin, and French
• Excellent verbal and written communication skills
• Ability to remain calm and composed in a fast-paced, high-pressure environment
• Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
• Ability to stand or sit for extended periods of time
• Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems

• Communicate with current and potential clients via telephone, email, online chat, or social media
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
• Maintain a courteous and calm manner at all times to de-escalate stressful situations
• Document personal information to create, update, or adjust customer accounts
• Prepare call-related information for purposes of auditing and reporting
• Provide and respond to feedback about any aspect of the job or its duties
• Suggest products and services to clients based on their requests and needs
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders