Office # 706, Al Serkal Building 2 , Port Saeed, Dubai, UAE, Po box 93960
A credit card Telesales Representative is responsible for promoting and selling credit card products and services over the phone. They engage with potential customers, assess their needs, and provide information about various credit card options. The primary goal of a credit card telesales representative is to generate sales by convincing customers to apply for and use the credit cards offered by their company.
1. Conducting Outbound Calls: Credit card telesales representatives initiate outbound calls to potential customers using leads provided by the company. They follow a script or sales pitch to introduce the credit card products and highlight their benefits.
2. Building Rapport: Establishing a positive rapport with customers is crucial in telesales. Representatives should actively listen to customers' needs, address their concerns, and build trust to increase the likelihood of a successful sale.
3. Providing Product Information: Credit card telesales representatives must have a comprehensive understanding of the credit card products they are selling. They should be able to explain features, rewards programs, interest rates, fees, and any other relevant details to potential customers.
4. Assessing Customer Needs: By asking targeted questions, representatives identify customers' financial goals and preferences to recommend suitable credit card options. They should be able to match the benefits of specific cards with customers' requirements effectively.
5. Overcoming Objections: Customers may have concerns or objections regarding credit cards. Telesales representatives need to address these objections persuasively, emphasizing the advantages of the offered products and resolving any doubts or misconceptions.
6. Closing Sales: The ultimate objective is to convert potential customers into credit card holders. Representatives should employ effective sales techniques to close deals successfully, such as offering limited-time promotions or incentives.
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong sales and negotiation abilities
- Ability to work well in a team environment
- Good organizational and time management skills
- Resilience and ability to handle rejection
- Knowledge of financial products and services is an advantage