VINIRMA Consulting Pvt. Ltd. is a 360° Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India.
VINIRMA Consulting is currently looking for Service Desk Specialist for one of its clients which is a Business Consulting, IT Solutions and Services company in Qatar with the following Skillset & terms and conditions.
Experience & Skills:
Minimum 5 years of experience in resolving Microsoft office and operating system incidents
Hands on experience to perform remote troubleshooting
Experience to install and troubleshoot various end user IT hardware and software (PC, Laptops, IPT, with focus on Dell and HP platforms)
Experience in managing high volume of customer service
Overarching broad based IT Knowledge across the whole domain
Proficient in quality, processes and best practices
Broad understanding of emerging technologies and market needs within IT Service Desk domain
Strong understanding of security policies and procedures
Experience of working in a customer service environment
Analytical and problem‐solving skills
Experience of working in the region and knowledge of local culture will be an added benefit
High attention to detail and accuracy
Flexibility and a related ability to work autonomously
A team player willing to work on tight timelines and pitch in when needed
A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders
Increase client satisfaction to apply knowledge of SC business requirements, products and services, effective communication/relationship building techniques, change management principles, service levels, and general problem solving techniques to:
Define/analyze client requirements,
Develop relationships with clients and key business stakeholders,
Effectively communicate with clients,
Effectively manage change,
Escalate issues for timely resolution,
Manage client requests to resolution,
Manage scope‐of‐work deliverables,
Meet/exceed client expectations,
Perform service level consulting,
Provide timely/effective communications,
Resolve problems quickly and work collaboratively in order to increase client satisfaction
Provide 1st level support to all SC incoming IT matters.
Provide single point of contact for user escalations and concerns, ensuring that any issue is resolved with the expectations of the user.
Troubleshoot as appropriate in order to achieve a satisfactory solution and gain all relevant information into case.
Be ready and available at the beginning of shift to handle client requests.
Answer all incoming telephone/fax/mail/web requests striving to meet client specific service levels.
Adhere to all established call handling policies and procedures, including documentation of proper call detail into the required logging tool using professional telephone techniques.
Dispatch request to appropriate second level support groups according to procedures.
Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.
Follow case ownership guidelines for each case and close, when resolved, according to the agreed procedure to ensure resolution of clients requests in a timely manner.
Checking call information is accurate, complete ensuring that appropriate severity level has been set and update the toolset with any additional information if required.
Follow all scripts that are available for case logging.
Provide input to update Service Desk Knowledge Base – ensure that you refer to this for any recent updates.
Follow up on all mail requests in time received order, do not miss out any mail requests.
Bachelor degree in Computer Science, Management Information Systems or equivalent.
Relevant IT certifications will be an advantage
Terms and conditions:
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at email@example.com or call us +91 (0)476 2684921.
Vinirma Consulting Pvt Ltd is in search of talented and motivated individuals for the post of Service Desk Specialist for Qatar in the field of Information Technology in one of their office located in Doha - Qatar. The ideal candidate should have bachelor's degree qualification and atleast 5 years of experience. The position require service desk, pc, laptops, ipt, with focus on dell and hp platforms, relevant it certifications mandatory skills. This is a Full-Time on rotation job.Salary vary between 0 to 0 (QAR) per month depending upon skills and years of experience candidate got.
About Vinirma Consulting Pvt Ltd
Vinirma Consulting Private Limited is a Private incorporated on 23 July 2004. It is classified as Non-govt company and is registered at Registrar of Companies, Ernakulam.
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