Versatile Corporation
Wednesday 16, Jan 2019

Service Desk Analyst (Bilingual: Arabic & English) 

Versatile Corporation

Doha, - Qatar - 10k to 10k (QAR) - Per Month

1 Year Morning Shift Full-Time

Job Details

Category:
Information Technology
Career Level:
Experienced (Non-Managerial)
Experience:
1 Year
Required Qualification:
Post-secondary education in IT or related field
Requires Traveling:
No
Salary:
10000 - 10000 QAR
Salary Type:
Per Month
Total Vacancies:
2
Skills
fieldagreementsstandardshiringdeskcompanyserviceindustryarabicenglishavailabilitytelephoneemailresolutionlevelmanagementreleaseclientcommunicationtechnicalcompliancebusinesssupportciscocomplexverbaleducationitilfoundationcertifiedmcitp

Description

We are urgently hiring a 'Service Desk Analyst' for a well-known IT Services Company in Doha, Qatar.

Employer: IT Services Company, Qatar 

Designation: Service Desk Analyst

No. of Requirement: 2

Package: 10K

Industry Preferred: IT Industry

Note:

The candidate must be living in Qatar & have a valid Qatar work experience.

The candidate must be Bilingual: Arabic and English must.

Key Responsibilities:

  • Availability of the Service Desk telephone and email support.
  • High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests.
  • Achieve a set level of first level resolution of clients’ and users’ Incidents and Service Requests.
  • Ability to create work instructions to share acquired knowledge with peers.
  • To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
  • To work and be measured against strict Service Level Agreements
  • Provide clients and users with clear, concise updates in relation to their Incidents and requests.
  • Ability to work in all possible shifts.
  • Support in resolution of client related incidents
  • Support continuous communication with all clients on the status of their Service Requests
  • Maintain technical compliance with all business directions and standards

Skills

Key Skills:

  • At least 1 year support of Cisco IPT systems.
  • Experience with HP Service Manager
  • Operational experience in maintaining complex IT environments.
  • Excellent English written and verbal communication skills.
  • Excellent English written and verbal communication skills.

Qualification: Post-secondary education in IT or related field

Certifications:

  • ITIL V3 Foundation certified
  • MCITP (Microsoft) Certified and CCNA/CCNP

Minimum Experience: Minimum 5 years (at least 3 – 4 years within Qatar)

Nationality: Must be bilingual: English & Arabic must

Gender: Any

Job Specification

Versatile Corporation is in search of talented and motivated individuals for the post of Service Desk Analyst (Bilingual: Arabic & English) in the field of Information Technology in one of their office located in Doha - Qatar. The ideal candidate should have post-secondary education in it or related field qualification and atleast 1 year of experience. The position require field, agreements, standards, hiring, desk, company, service, industry, arabic, english, availability, telephone, email, resolution, level, management, release, client, communication, technical, compliance, business, support, cisco, complex, verbal, education, itil, foundation, certified, mcitp mandatory skills. This is a Full-Time morning shift job.Salary vary between 10k to 10k (QAR) per month depending upon skills and years of experience candidate got.


About Versatile Corporation

Versatile Consultancy is a boutique HR Firm offering you an unparalleled personalized service.The main focus is to fulfill staffing requirement of the corporates and companies. across boundaries.


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