Job Details

Category:
Project Management
Career Level:
Experienced (Non-Managerial)
Experience:
2 Years
Required Qualification:
Education – MSc in Business Administration (or similar admin program)
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
documentationservicingcustomerbusinessservicecomplaintsprojectmigrationtargetsystemoperatingorganizationfeedbackgroupleadershipcommunicationproblemaptitudedirectsupervisioninterfacessalesdistributioncenteroperationsprocessintegration

Description

Key Responsibilities

• Drive and coordinate redesign and documentation of servicing related customer journeys and business processes across enquiries, service requests, and complaints across all stakeholders

• Project manage migration to target system (Microsoft Dynamics) and operating model from a Customer Experience perspective

• Coordinate stakeholders across organization

• Provide system feedback from customer perspective and input for designing ongoing system augmentation

• Act as Group CEX SPOC for any customer servicing related initiatives led by other stakeholders

Skills

• Demonstrated leadership skills and ability to work collaboratively and cooperatively

• Strong oral and written communication skills.

• Effective problem solving aptitude

• Ability to plan and work without direct supervision

Main Interfaces

Internal:

- PBG sales & distribution channels, particularly call center

- PBG CEX

- Operations

IT

External:

- Process redesign partner

- System integration partner

Job Specification

TEKNIP Staffing & Recruitment Solutions is in search of talented and motivated individuals for the post of Project Officer in the field of Project Management in one of their office located in Abu Dhabi - United Arab Emirates. The ideal candidate should have education – msc in business administration (or similar admin program) qualification and atleast 2 years of experience. The position require documentation, servicing, customer, business, service, complaints, project, migration, target, system, operating, organization, feedback, group, leadership, communication, problem, aptitude, direct, supervision, interfaces, sales, distribution, center, operations, process, integration mandatory skills. This is a Full-Time morning shift job.


About TEKNIP Staffing & Recruitment Solutions

TEKNIP “Trusted Enterprise of Knowledge N Innovative Professionals” TEKNIP’s expertise professionals, capitalize on new thinking, new workforce models, new possibilities and with its robust databases; deliver high-impact solutions that enable various government and private clients to achieve their business goals and enhance their competitiveness.


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