Project Officer
TEKNIP Staffing & Recruitment Solutions
Abu Dhabi, - United Arab Emirates - Salary Not disclosed
Job Details
- Category:
- Project Management
- Career Level:
- Experienced (Non-Managerial)
- Experience:
- 2 Years
- Required Qualification:
- Education – MSc in Business Administration (or similar admin program)
- Requires Traveling:
- No
- Salary:
- Salary Not disclosed
- Salary Type:
- Per Month
- Total Vacancies:
- 1
- Skills
Description
Key Responsibilities
• Drive and coordinate redesign and documentation of servicing related customer journeys and business processes across enquiries, service requests, and complaints across all stakeholders
• Project manage migration to target system (Microsoft Dynamics) and operating model from a Customer Experience perspective
• Coordinate stakeholders across organization
• Provide system feedback from customer perspective and input for designing ongoing system augmentation
• Act as Group CEX SPOC for any customer servicing related initiatives led by other stakeholders
Skills
• Demonstrated leadership skills and ability to work collaboratively and cooperatively
• Strong oral and written communication skills.
• Effective problem solving aptitude
• Ability to plan and work without direct supervision
Main Interfaces
Internal:
- PBG sales & distribution channels, particularly call center
- PBG CEX
- Operations
IT
External:
- Process redesign partner
- System integration partner
Job Specification
TEKNIP Staffing & Recruitment Solutions is in search of talented and motivated individuals for the post of Project Officer in the field of Project Management in one of their office located in Abu Dhabi - United Arab Emirates. The ideal candidate should have education – msc in business administration (or similar admin program) qualification and atleast 2 years of experience. The position require documentation, servicing, customer, business, service, complaints, project, migration, target, system, operating, organization, feedback, group, leadership, communication, problem, aptitude, direct, supervision, interfaces, sales, distribution, center, operations, process, integration mandatory skills. This is a Full-Time morning shift job.
About TEKNIP Staffing & Recruitment Solutions
TEKNIP “Trusted Enterprise of Knowledge N Innovative Professionals” TEKNIP’s expertise professionals, capitalize on new thinking, new workforce models, new possibilities and with its robust databases; deliver high-impact solutions that enable various government and private clients to achieve their business goals and enhance their competitiveness.
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