Sunday 23, Dec 2018

ITSM Resource 


Dubai, - United Arab Emirates - Salary Not disclosed

8 Years Morning Shift Full-Time

Job Details

Information Technology
Career Level:
Entry Level
8 Years
Required Qualification:
Degree Graduate with ITIL Certification
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:


Dicetek is looking for an immediately available(in UAE) ITSM resource for a new transformation project. We need an experienced IT service management professional (ITIL certification will an asset) to lead this initiative for a short-term contract with prior experience in :

Evaluate current processes to identify quick win opportunities for improvement (can be implemented in 1-2 months)

Implement the proposed processes

Document the proposed processes / SOPs

Establish performance benchmarks

4 key processes:

  • Incident management
  • Change management
  • SR management
  • Problem management

Job Specification

DICETEK is in search of talented and motivated individuals for the post of ITSM Resource in the field of Information Technology in one of their office located in Dubai - United Arab Emirates. The ideal candidate should have degree graduate with itil certification qualification and atleast 8 years of experience. The position require project, itsm, resource, transformation, service, management, current, performance, incident, change, problem mandatory skills. This is a Full-Time morning shift job.


Dicetek is a global IT Solutions Provider with Headquarters in Singapore and regional offices in Chennai (India), Dubai (UAE) and Chicago (USA). Dicetek’s parent company namely Aurum Soft Systems Ltd is a leading provider of enterprise applications and flexible IT solutions and is listed in the Bombay Stock Exchange (BSE). Dicetek offers business solutions for a wide range of industries by bringing innovative ideas and cutting edge technologiesDicetek is currently servicing over 200 clients worldwide and has a strong team of 500+ technical consultants working on various project assignments across the globe.

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