The IT Field Support Officer is responsible for installing, maintaining and providing technical support to corporate users and shops
- Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
- Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
- Train stores team members on the system and its various applications Provide the necessary support for the shops POS systems including any issues during the POS daily closing
- Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
- Log all the incidents and requests in the Service Desk system
- Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files. Etc.
- Cultural Awareness
- Customer Focus
- Analytical Thinking
- Attention to details
- Change and Adaptability
- Communication Skills
AZADEA GROUP is in search of talented and motivated individuals for the post of IT Support Officer in the field of Information Technology in one of their office located in Muscat, Grand Mall - Oman. The ideal candidate should have technical degree in computer science or a related field qualification and atleast 2 years of experience. The position require valid driving license is a plus, windows applications, office applications, printers and other, field, support, providing, technical, corporate, troubleshooting, components, operating, system, hardware, diagnosis, stores, team, closing, inventory, software, connectivity, service, desk, order, brand, communication, awareness, customer, focus, analytical, change mandatory skills. This is a Full-Time morning shift job.
About AZADEA GROUP
Azadea Group is a premier lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East and Africa.
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