IT Support Officer 

Job Details

Category:

Information Technology

Career Level:

Experienced (Non-Managerial)

Experience:

2 Years

Required Qualification:

Technical Degree in Computer Science or a related field

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

valid driving license is a pluswindows applicationsoffice applicationsprinters and otherfieldsupportprovidingtechnicalcorporatetroubleshootingcomponentsoperatingsystemhardwarediagnosisstoresteamclosinginventorysoftwareconnectivityservicedeskorderbrandcommunicationawarenesscustomerfocusanalyticalchange

Description

The IT Field Support Officer is responsible for installing, maintaining and providing technical support to corporate users and shops

Key Accountabilities

• Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
• Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
• Train stores team members on the system and its various applications Provide the necessary support for the shops POS systems including any issues during the POS daily closing
• Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
• Log all the incidents and requests in the Service Desk system
• Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files. Etc.

Competencies

• Cultural Awareness
• Customer Focus
• Analytical Thinking
• Attention to details
• Change and Adaptability
• Communication Skills
• Teamwork