IT Support Engineer 

Job Details

Category:

Information Technology

Career Level:

Experienced (Non-Managerial)

Experience:

3 Years

Required Qualification:

Bachelor's Degree Graduate in IT /Technology or equivalent.

Requires Traveling:

Yes

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

technicalmaintenanceproblemresolutionenvironmentinternalrecoverybusinesssolutionsinfrastructuremanagementsoftwarehardwareleveldataserverevaluationoptimizationbasisperformanceconnectivitycorporatecustomerdesktopsupportdocumentationphysicalphoneemailadministrationconfigurationsysteminstallationfundamentalscomputerconfiguringproceduresrotatingmobile

Description

Job Responsibilities:

• Maintenance and enhancement of technical knowledge

• Daily maintenance and problem resolution on the LAN/WAN environment

• Participation in internal and external audits as related to job functions

• Participation in the Disaster Recovery and Business Continuity Processes as related to job functions.

• Design/Implement & Deploy solutions for Network & IT Infrastructure Internally & Externally

• Other job related tasks assigned by management

Job Description:

• Evaluates and installs patches and resolves software related problems

• Monitors Infrastructure and Co-Location hardware and software to ensure a high level of data integrity and availability.

• Performs server evaluation and optimization on a regular basis

• Surveys performance needs and goals of LAN/WAN users

• Internet/Intranet connectivity and continuity

• Manages all administrative aspects of corporate and customer desktop support

• Maintains documentation of the physical and logical network

• Maintains Corporate and Virtual Servers, including those located offsite

• Participates in departmental on-call rotation

• Provide remote support over chat, phone and email

• System administration tasks (user administration, back-ups, etc.)

• Other duties as may be assigned by management

Required:

• Comfortable with most parameters, configuration of web services, system installation and configuration, fundamentals of security, installing third-party software

• Must have an extensive knowledge of computer components, computer system builds and configuration and component and software compatibility.

• Practical experience installing and configuring network firewalls and switches

• Knowledge of commonly-used concepts, practices, and procedures in Information

• Technology and ability to establish guidelines

• Participate in 24x7 on-call rotation (All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Support Technicians are also required to be reachable on mobile for communication, information, emergency, and on-call situations.)