Littlemees Limited - The Cloud
Thursday 17, Sep 2020

Call Center Manager 

Littlemees Limited - The Cloud

Abu Dhabi, - United Arab Emirates - Salary Not disclosed

4 Years Morning Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Manager (Manager/Supervisor)
Experience:
4 Years
Required Qualification:
With food and beverage/restaurant experience.
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
call center managerleadperformanceservicequalitytroubleshootingdatafocussupportcommunicationcustomer servicecompanypolicieshiringtrainingcoachingcall centercallshandlingteamcustomer satisfactioncall center operationswritten communicationleadership skillssoftware

Description

We are looking for a skilled Call Center Manager who can lead our representatives to better performance and improve service quality. The Call Center Manager will assist in establishing call centre objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call centre data, and focus on improving performance and processes in an effort to better support customers. You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.


Call Center Manager Responsibilities:
Hiring, training, coaching, and leading call center representatives as they provide support for customers. or clients.
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trends and establishing call center goals.
Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Authorizing replacements or refunds.
Taking on other tasks or projects to support employees, other managers, and call center operations.

Call Center Manager Requirements:
High School Diploma or equivalent.
More education or experience in a related field may be preferred.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with necessary technology, including computers, software applications, phone systems, etc.
Polite, professional phone voice.

Job Specification

Littlemees Limited - The Cloud is in search of talented and motivated individuals for the post of Call Center Manager in the field of Customer Service in one of their office located in Abu Dhabi - United Arab Emirates. The ideal candidate should have with food and beverage/restaurant experience. qualification and atleast 4 years of experience. The position require call center manager, lead, performance, service, quality, troubleshooting, data, focus, support, communication, customer service, company, policies, hiring, training, coaching, call center, calls, handling, team, customer satisfaction, call center operations, written communication, leadership skills, software mandatory skills. This is a Full-Time morning shift job.


About Littlemees Limited - The Cloud

Here at The Cloud, we empower underutilized kitchens across the U.A.E. and help save jobs. We make the most of your resources and increase order numbers by using the latest technology, online marketing, and creative approach.


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